Field Service Engineer

Interplace, Inc.; Monrovia (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading company in the field of resistance welding and laser systems is looking for a Field Service Engineer. The role includes installing and servicing advanced equipment, providing customer support, and extensive travel. Candidates should have a degree in engineering, strong troubleshooting skills, and experience in customer service.

Qualifications

• 1-3 years of experience in maintenance of industrial control equipment.
• Experience in customer service or field engineering.
• Ability to learn and read ladder logic.

Responsibilities

• Installing and servicing resistance welding and laser equipment.
• Training customers and handling inquiries regarding product operation.
• Making changes to PLC and motion control programs.

Skills

Customer service

Troubleshooting

Communication

Project management

Education

4 year degree in electrical or mechanical engineering

Tools

PLC programming

Microsoft Office

Job description

Field Service Engineer

Requirements

· 4 year degree in electrical or mechanical engineering

· 1-3 years of experience in maintenance of industrial control equipment

· Exceptionally computer literate

· Computer programming experience; experience in industrial control equipment preferred

· Experience in customer service or field engineering is a plus

· Experience in motion control to include M and G codes; preferred

· Ability to learn and read ladder logic.

· Experience in training customers in the use of capital equipment; preferred.

· Able to travel domestically and internationally on short notice

· Valid US Passport required

Desirable

Manufacturing, laser, materials processing and/or resistance welding background or experience

Overview:

This person is responsible for installing and servicing resistance welding, laser welders, laser markers, and systems equipment; handling customer inquiries related to applications or processes development using our products. Travel to support these tasks will be worldwide.

This includes:

· Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software

· Making changes to PLC and motion control programs

· Training customers in the use and maintenance of our products

· Answering telephone inquiries regarding product operation, maintenance, and applications

· Writing field visit and customer inquiry reports

· Work with customers and other visitors on applications development in-house

Expected abilities:

· Excellent customer interface, verbal, and written communications skills

· Good practical electrical and mechanical troubleshooting knowledge

· Logical analysis of technical problems, ability to understand problem as described by customer

· Proficient PC computer skills including Microsoft Office products

· Lift and carry 50 pounds

· Significant travel by air and car (in excess of 75% of the time).

· Coordinate work and appointments with headquarters.

EOE, M/F, D/V