Field Service Engineer, Medical Tech – On-site Support

LUMENIS; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Lumenis is seeking a Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment in clinical environments. This full-time role requires up to 60% travel and independent work at customer sites.

You will diagnose issues, provide training, and collaborate with engineering teams to improve product reliability, while building strong relationships with customers and ensuring system uptime.

Qualifications

• Experience in field service, maintenance, or technical support roles.
• Strong troubleshooting and customer-facing communication skills.
• Ability to travel and work independently.

Responsibilities

• Install, commission, maintain, and repair company equipment at customer sites.
• Diagnose and resolve mechanical, electrical, and software issues efficiently.
• Perform preventive maintenance to maximize system uptime and performance.
• Provide technical training and guidance to customers and end users.
• Document service activities, findings, and recommendations accurately.
• Collaborate with engineering and support teams to improve product reliability.

Skills

Field service experience

Troubleshooting

Customer-facing communication

Ability to travel

Valid driver's license

Education

Engineering degree

Technical certification in Electronics

Job description

Lumenis is seeking a Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment in clinical environments. This full-time role requires up to 60% travel and independent work at customer sites.

You will diagnose issues, provide training, and collaborate with engineering teams to improve product reliability, while building strong relationships with customers and ensuring system uptime.