Field Service Engineer - Medical Devices (60% Travel)

LUMENIS; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Job summary

Lumenis is a global medical technology company delivering energy-based solutions and reliable customer support. We seek a Customer Service Engineer to install, service, and maintain advanced equipment at client sites in Miami.

This role requires hands-on problem solving, strong customer interaction, and the ability to travel extensively. Responsibilities include on-site installation, diagnosing mechanical/electrical/software issues, preventive maintenance, and training customers.

Qualifications

• Degree or technical certification in Engineering, Electronics, or related field (or equivalent experience).
• Experience in field service, maintenance, or technical support roles.
• Strong troubleshooting and customer-facing communication skills.
• Ability to travel and work independently.
• Valid driver's license.

Responsibilities

• Install, commission, maintain, and repair company equipment at customer sites.
• Diagnose and resolve mechanical, electrical, and software issues efficiently.
• Perform preventive maintenance to maximize system uptime and performance.
• Provide technical training and guidance to customers and end users.
• Document service activities, findings, and recommendations accurately.
• Collaborate with engineering and support teams to improve product reliability.

Skills

Troubleshooting

Customer-facing communication

Independence

On-site service

Time management

Education

Engineering degree or technical certification

Tools

PLCs

Networking

Control systems

Job description

Lumenis is a global medical technology company delivering energy-based solutions and reliable customer support. We seek a Customer Service Engineer to install, service, and maintain advanced equipment at client sites in Miami.

This role requires hands-on problem solving, strong customer interaction, and the ability to travel extensively. Responsibilities include on-site installation, diagnosing mechanical/electrical/software issues, preventive maintenance, and training customers.