Field Service Engineer – Medical Imaging & Robotics

globusmedical; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Globus Medical's INR division in Colorado seeks a Field Service Engineer to install, maintain, and troubleshoot imaging, navigation and robotic systems at hospital sites. You will ensure compliance with FDA/ISO13485, document service reports, and support customers with on-site installations and preventive maintenance.

We value self-motivation, teamwork, and the ability to travel on short notice. The role requires a bachelor’s degree in science or engineering and at least five years in field

Qualifications

• Requires a bachelor's degree (science or engineering preferred).
• Minimum of 5 years of experience as a Field Service Engineer in a technical customer service role.
• Experience in the medical device industry preferred; GMP and ISO knowledge required.
• Ability to travel on short notice and lift up to 50 lbs.

Responsibilities

• Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical product.
• Install Globus Medical product on-site at customer locations (hospitals) in accordance with an official installation procedure.
• Perform site acceptance testing of Globus Medical product to demonstrate operational performance consistent with product specifications and formal test procedures.
• Demonstrate system functionality to customer representatives and securing documented evidence of their concurrence of system functionality.
• Respond to customer issues / complaints regarding Globus Medical product performance, by diagnosing reported problems, replacing (or repairing) product and demonstrating to customers that the reported problem has been resolved.
• Performs preventative maintenance of Globus Medical product on-site at existing customer's facilities.
• Performs updates of existing products to resolve systemic product issues and ensure optimal system functionality.
• Performs upgrades of existing products to enhance system capabilities and provide additional features.
• Document and properly record all customer feedback, issues and complaints consistent with Globus procedures for any unmet customer expectations.
• Document the results of all customer visits including formal installation and system functionality test reports consistent with Globus Medical procedures.
• Participate in and help manage returned material authorization (RMA) processing.
• Other duties as assigned

Skills

Field Service

Customer Service

MS Office

Travel flexible

Problem solving

Education

Bachelor's degree in science or engineering

Job description

Globus Medical's INR division in Colorado seeks a Field Service Engineer to install, maintain, and troubleshoot imaging, navigation and robotic systems at hospital sites. You will ensure compliance with FDA/ISO13485, document service reports, and support customers with on-site installations and preventive maintenance.

We value self-motivation, teamwork, and the ability to travel on short notice. The role requires a bachelor’s degree in science or engineering and at least five years in field