Customer Service Engineer

LUMENIS; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) retirement plan

Paid time off

Job summary

Lumenis in San Francisco is seeking a Customer Service Engineer to deliver on-site technical support, installation, and maintenance of our advanced medical equipment.

You will diagnose issues, perform preventive maintenance, and train customers while traveling about 60%+ to customer sites. This full-time role offers competitive pay and comprehensive benefits, with a focus on reliability and customer satisfaction.

Qualifications

• Bachelor's degree or technical certification in engineering or related field, or equivalent experience.
• Experience in field service, maintenance, or technical support.
• Strong troubleshooting and customer-facing communication skills.
• Willingness to travel up to 60%+ and work independently.
• Valid driver's license.

Responsibilities

• Install, commission, maintain, and repair equipment at customer sites.
• Diagnose and resolve mechanical, electrical, and software issues.
• Perform preventive maintenance to maximize uptime.
• Provide technical training and guidance to customers.
• Document service activities, findings, and recommendations.
• Collaborate with engineering to improve product reliability.

Skills

Field service experience

Troubleshooting

Customer-facing communication

Ability to travel

Valid driver’s license

Education

Engineering degree or technical certification

Tools

PLCs

Networking

Control systems

Job description

Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our technology performs reliably in clinical environments.

Location:San Francisco

Employment: Type: Full-Time

Travel: 60%+

We are seeking a skilled and motivated Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment. This role is ideal for someone who enjoys hands-on work, problem-solving in real-world environments, and building strong customer relationships.

What You'll Do

• Install, commission, maintain, and repair company equipment at customer sites

• Diagnose and resolve mechanical, electrical, and software issues efficiently

• Perform preventive maintenance to maximize system uptime and performance

• Provide technical training and guidance to customers and end users

• Document service activities, findings, and recommendations accurately

• Collaborate with engineering and support teams to improve product reliability

What We're Looking For

• Degree or technical certification in Engineering, Electronics, or related field (or equivalent experience)

• Experience in field service, maintenance, or technical support roles

• Strong troubleshooting and customer-facing communication skills

• Ability to travel and work independently

• Valid driver's license

Nice to Have

• Experience with industrial, medical, or automation equipment

• Knowledge of PLCs, networking, or control systems

Compensation & Benefits

• Competitive pay

• Medical, dental, and vision insurance

• Life and disability insurance

• 401(k) retirement plan

• Paid time off, including vacation and holidays

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.