Field Service Engineer (Medical)

RXinsider LTD.; Horsham (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Life Insurance

Paid Time Off

401(k) Match

Job summary

ESCO Lifesciences Group seeks a Field Service Engineer to ensure customers have a superior experience with IVF medical products. You will perform on-site installations, testing, and preventive maintenance across the US, and provide hands-on training and technical support to customers.

You will also support the sales team with technical inquiries, review inventory, and communicate with the factory on defects and part shipments while traveling extensively to meet customers and showcases.

Qualifications

• Requires a Bachelor's degree in biomedical, electrical or mechanical engineering.
• Knowledge of life science applications and laboratory equipment.
• Ability to travel ~85% across the US with some international travel.
• Must be able to lift 50+ pounds.
• Must pass substance and background checks.

Responsibilities

• Install, test, service and market IVF medical products across the US.
• Provide on-site and online technical support and training to customers.
• Support sales with technical inquiries and product recommendations.
• Inspect inventory and manage replacement parts for smooth installations.
• Maintain a service log and communicate with the factory about defects and parts shipments.
• Attend trade shows to assist selling IVF equipment and consumables.

Skills

Customer-facing

Hands-on troubleshooting

Technical support

Travel-readiness

Training delivery

Education

Bachelor's degree in biomedical, electrical or mechanical engineering

Job description

JOB PURPOSE

The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products. This role requires superlative customer -facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This role will also assist with sales and introduce consumables from our partners Allwin when customer-facing within IVF clinics and territories in the US.

Job Requirements

• 85% travel across US,(occasional International) to install, test, service, and market our products.
• Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
• Support our sales team on technical inquiries, and able to offer the most suitable products.
• Provide product and service training so customers are confident with our products.
• Inspect and test the products in warehouse prior to shipment, for smooth installation.
• Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
• Maintain a complete service log to keep track on service issues.
• Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
• Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
• Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
• Attend trade shows to assist in selling IVF medical equipment and Allwin consumables based on technical knowledge and field experience.

Requirements

• Bachelor’s degree in biomedical, electrical or mechanical engineering.
• Knowledge of life science applications and laboratory equipment.
• Possess valid US passport, driver’s license, and credit card for traveling.
• Being able to lift 50+ pounds.
• Able to work in a team-based environment and help other team members in need.
• Able to pass the substance and background check.

Benefits

• Medical, dental and vision insurance.
• Employer paid short term disability.
• Employer paid life insurance.
• Paid time off.
• 401k match.

About ESCO Lifesciences Group

ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCO’s story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.