Field Service Engineer — IVF Lab Equipment (US, 80% Travel)

OpenKrill

United States

Remote

USD 75,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

401(k) with Employer Match

Medical, Dental, Vision

Job summary

Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States (preferably Pennsylvania) to install, maintain, troubleshoot, and repair advanced fertility laboratory equipment. You will travel extensively to customer sites across North America and provide expert technical support, aiming for high customer satisfaction and reliable equipment performance.

The role requires 1–2 years of technical/engineering experience (4–8 years preferred) and at least an

Qualifications

Associate degree in a technical or engineering program is required.
1–2 years in a technical or engineering role is required; 4–8 years preferred.
Extensive travel (minimum 80%) to support installations, service calls, and training.
Strong understanding of electromechanical systems and IT/networking basics.

Responsibilities

Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems.
Install capital equipment at customer sites according to specifications.
Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite.
Provide timely and professional technical support to customers and internal teams.
Document service activities and maintain accurate records.
Collaborate with cross-functional teams to resolve complex technical issues.
Maintain a high level of customer satisfaction through proactive communication.
Travel extensively (minimum 80%) to support installations, service calls, and training.