Field Service Engineer

Spectraforce Technologies; New City (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Field Service Engineer to install, service, and test high-quality medical device systems. The role requires extensive travel (up to 80%), working under the Field Service Manager, and adherence to FDA and QMS requirements. Location options include New York City or Kansas City, MO.

The candidate will perform preventive maintenance, document service activities, and collaborate across teams to resolve issues in a fast-paced environment.

Qualifications

• Associates or technical degree required; biomedical engineering degree preferred.
• Experience with medical device servicing is beneficial.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Install, maintain, service, and test medical device systems and components.
• Prepare accurate service records for Quality Management System submission.
• Manage travel and communications per weekly schedule.
• Submit business expense reports in compliance with policy.
• Support QMS, EMS, and regulatory requirements.

Skills

Troubleshooting

Medical devices

Field service

Documentation

Team collaboration

Independent worker

Education

Associates or technical degree

Biomedical Engineering degree preferred

Job description

Role: Field Service Engineer

Duration: 12 months

Location: New York City OR Kansas City, MO

Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. Up to 80% domestic travel is required for this role.

Job Duties:

• Primary responsibility is to perform proper system installation, conduct system hardware and/or software upgrades, handle service repair calls, and complete regularly scheduled preventive maintenance service on medical systems.
• Provide complete and accurate service records for submittal to Quality Management System.
• Efficiently manage work related travel and relevant communication based on weekly schedule set forth by Field Service Manager.
• Provide accurate and regular business expense reports, adhering to Company policy
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management
• Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes,
• and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

General Qualifications

• Associates or technical degree required (or relevant experience)
• Bachelors degree in Biomedical Engineering is preferred.
• Exceptional troubleshooting ability
• Physical ability to lift 50 pounds
• Mechanical assembly, able to work with tools
• Previous experience in a medical device company preferred
• Strong organizational and follow-up skills
• Ability to interface with multiple groups in the organization to resolve service issues.
• Overall positive and optimistic attitude.
• Technical writing skills are a plus
• Works well independently
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Ability to maintain regular and predictable attendance.
• Ability to work OT as needed.