Field Service Engineer - IVF Lab Equipment (North America)

Vitrolife Group; Pennsylvania; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

401k Match

Medical Insurance

Dental Insurance

Vision Insurance

IVF Coverage

GAP Insurance

Life/AD&D

Disability Insurance

AFLAC Coverage

EAP

FSA/HSA

Job summary

Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States, preferably Pennsylvania, to install, maintain, troubleshoot, and repair advanced fertility laboratory equipment while delivering exceptional technical support across North America.

This full-time role requires extensive travel (around 80%), on-call nights and weekends, and close collaboration with customers and internal teams to ensure equipment performance and customer satisfaction.

Qualifications

• Minimum: 1–2 years in a technical or engineering role.
• Preferred: 4–8 years in technical service or equipment repair.
• Hands-on hardware assembly and software configuration experience.

Responsibilities

• Perform routine maintenance on EmbryoScope systems.
• Install capital equipment at customer sites per specs.
• Troubleshoot and repair equipment, remotely and onsite.
• Provide timely technical support to customers and teams.
• Document service activities with accurate records.
• Collaborate with cross-functional teams to resolve issues.
• Maintain customer satisfaction through proactive communication.
• Travel extensively (minimum 80%) for installations and service.

Skills

Field service experience

Electromechanical systems

IT networking

Customer communication

Travel readiness

Education

Associate degree in technical/engineering

Bachelor's degree in engineering

Job description

Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States, preferably Pennsylvania, to install, maintain, troubleshoot, and repair advanced fertility laboratory equipment while delivering exceptional technical support across North America.

This full-time role requires extensive travel (around 80%), on-call nights and weekends, and close collaboration with customers and internal teams to ensure equipment performance and customer satisfaction.