Field Service Engineer (Mechatronics) – Onsite Diagnostics

MECHATRONICS USA LLC; Warwick (RI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

MECHATRONICS USA LLC is seeking a Field Service Technician to diagnose and repair ESR instruments and the LoRRca RBC analyzer. You will travel to customer sites, work with lab staff and third-party technicians, and maintain service reports.

Strong field service experience and English proficiency are required. Responsibilities include on-site maintenance, data collection for management metrics, and providing training to sales teams.

Qualifications

• Has Associate's/Bachelor's with firsthand experience in the field of mechatronics, electrical/mechanical engineering and electromechanical experience.
• Understanding in application software
• Basic knowledge of TCP/IP
• Proficient with English language, both verbally and in writing
• Proficient in MS Office Suite and general computer knowledge.

Responsibilities

• Travel to customer sites with minimal notice for emergency service issues.
• Diagnose and resolve issues using service checklists and manuals.
• Provide support to end users and 3rd party technicians in the field of technical and usage questions related to our products.
• Contribute to the development of customer user skills, including routine maintenance and the correct reading of test results.
• Open, update and complete all service reports.
• Update and maintain inventory in the office and at the customer site.
• Carry out maintenance work and resolve malfunctions on site at the home office and in the field.
• Collect data for management indicators (TCO and CPT) and machine data analysis.
• Coordinate with 3rd party to open work orders and see them through to completion.
• Translate customer notes into improvement proposals for our products and internal processes.
• Identify sales opportunities.
• Collect data for predictive and preventative maintenance.
• Contribute to development of service concepts.
• Participate in tests of instruments/prototypes.
• Provide training on-site and over the phone; onboarding with new installations.
• Perform other work for general support and shop maintenance.

Skills

English proficiency

TCP/IP basics

Application software understanding

Education

Associate's/Bachelor's degree in Mechatronics or related engineering

Tools

MS Office Suite

General computer knowledge

Job description

MECHATRONICS USA LLC is seeking a Field Service Technician to diagnose and repair ESR instruments and the LoRRca RBC analyzer. You will travel to customer sites, work with lab staff and third-party technicians, and maintain service reports.

Strong field service experience and English proficiency are required. Responsibilities include on-site maintenance, data collection for management metrics, and providing training to sales teams.