Field Service Engineer (Mechanical) — Travel & Remote Support

TRESU ROYSE INC; Grapevine (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K savings plan

PTO and paid holidays

Job summary

TRESU Americas is seeking a Mechanical Field Service Engineer in Grapevine, TX to install, retrofit, repair, and assess TRESU products across the Americas. You will balance hands-on work with customer care and provide remote support when offsite.

The role requires a Bachelor’s in mechanical engineering or equivalent, strong mechanical aptitude, proficiency with SolidWorks or similar 3D modeling tools, and willingness to travel frequently, including international destinations.

Qualifications

• Bachelor’s degree in mechanical engineering or equivalent.
• Hands-on repair and installation of components and assemblies with hand tools.
• Familiar with reading technical drawings and using 3D modeling software, preferably SolidWorks.
• Good understanding of computer applications and hardware.
• Strong communication and interpersonal skills, plus business and sales sense.
• Willingness to travel frequently (US and international) and occasional after-hours support.
• Fluency in English.

Responsibilities

• Installing, troubleshooting and servicing TRESU products.
• Assessing and addressing customer needs.
• Reading and communicating technical drawings.
• Documenting and reporting information to customers and colleagues.
• Recording, analyzing and interpreting test data.
• Onsite work with travel across the U.S. and international destinations, mainly USA/Canada/Latin America, at least 60%.
• Providing remote support as part of the global helpdesk, sometimes afterhours.

Skills

Fluent English

Mechanical aptitude

Problem solving

Communication skills

Education

Bachelor’s degree in mechanical engineering

Tools

SolidWorks

3D modeling

Job description

TRESU Americas is seeking a Mechanical Field Service Engineer in Grapevine, TX to install, retrofit, repair, and assess TRESU products across the Americas. You will balance hands-on work with customer care and provide remote support when offsite.

The role requires a Bachelor’s in mechanical engineering or equivalent, strong mechanical aptitude, proficiency with SolidWorks or similar 3D modeling tools, and willingness to travel frequently, including international destinations.