Field Service Engineer- MD

PerkinElmer; United States; Remote; USD 90,000 - 97,000; Full time

Job summary

Covaris, a PerkinElmer Company, is seeking a Field Service Engineer to coordinate and perform field service activities for Covaris instruments, including installation, repair, and maintenance. The role serves as the first contact for technical support and requires independent work with supervision from the Director of Global Service.

The position supports remote work based in NC or MD with travel as needed, and involves CRM stewardship, account coordination, and collaboration with engineering

Qualifications

• Bachelor's degree in a scientific, engineering, or technical discipline.
• 5+ years in engineering, manufacturing, or service environments.
• Experience in a laboratory or clinical setting is a plus.
• Strong communication skills with customers by phone or in person.
• Familiarity with electronic testing procedures and measurement tools.

Responsibilities

• Coordinate and perform field service activities, including installation, on-site repair, and preventative maintenance.
• Serve as first point of contact for technical support and scheduling.
• Maintain CRM records and service reports.
• Communicate with Territory Sales Managers about account activity.
• Develop and edit SOPs for service and repair.

Skills

Customer communication

Scheduling coordination

Independent work

Team collaboration

CRM usage

Office software

Education

Bachelor's degree (scientific/engineering/technical)

Tools

CRM systems

Microsoft Office

Measurement tools

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Field Service Engineer- MD

Location(s)
US Remote - MD

Job Description

Covaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. Powered by proprietary Adaptive Focused Acoustics® (AFA®) technology, our portfolio of advanced instruments, consumables, reagents, and kits for pre-analytical sample preparation deliver exceptional accuracy and reproducibility, enabling researchers to generate higher-quality data, develop novel assays, and drive breakthrough discoveries in life sciences. From academic labs to global biopharma organizations, Covaris is trusted by scientists who demand precision at every step of the analytical workflow. Learn more at www.covaris.com.

Job Summary:

The Field Service Engineer will be responsible for coordinating and executing field service activities of Covaris instruments, serving as the first point of contact for technical support questions, and coordinating and performing on-site repair and preventative maintenance. Operating under general supervision, this role is expected to work independently, relying on extensive experience and judgment to plan and accomplish goals. This position reports to the Director of Global Service.

Responsibilities:

• Coordinate and perform all field service activities, including but not limited to, installation of instruments, on-site and depot repair, and preventative maintenance visits.
• Communicate directly with each customer account for scheduling and follow-up.
• Communicate with Territory Sales Managers regarding account activity.
• Maintain service customer records in CRM to track warranty and service plans for every instrument, as well as maintain account contact information.
• Initiate service requests using the CRM database, perform essential work to complete each service request, and follow up with accounts where required.
• Be responsible for service reporting from the field and depot service.
• Respond to and take action regarding the technical support telephone line and technical support email address.
• Assist Engineering and Manufacturing with the investigation of production and/or design problems with the current inventory of instruments.
• Make recommendations in written format for modifications to design and manufacturing procedures learned from the field.
• Provide input and guidance for repair procedures.
• Develop and edit SOPs for service and repair.
• Maintain strong working relationships with US Production, Service, and Engineering functions to ensure proactive implementation of Covaris best practices.
• Location: Remote position based in North Carolina or Maryland with ability to travel as needed.

Qualifications:

• Bachelor's degree in a Scientific, Engineering, or Technical discipline.
• Interest and ability to work with customers via phone or face-to-face.
• 5+ years of experience in Engineering, Manufacturing, or Service environments.
• Experience working in a laboratory/clinical environment is an advantage.
• Familiarity with electronic testing procedures.
• Experience with advanced measurement tools, such as multi-meters, oscilloscopes, is a plus.
• Instrument assembly/disassembly skills and knowledge.
• Computer skills using Microsoft Office Suite, CRM systems, and internet competence.
• Ability to work individually or in a team environment.
• Ability to effectively manage own schedule and be capable of working with a degree of independence when required.

Reasonable Accommodation

Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.

The annualcompensation range for this full-time position is $90,000 to $97,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.