Field Service Engineer (REMOTE FIELD- Minneapolis, MN)

PerkinElmer; Minnesota; Hybrid; USD 60,000 - 79,000; Full time

Job summary

PerkinElmer seeks a Field Service Engineer to join their team, working remotely in Minnesota. The role involves performing installations, maintenance, and repairs on laboratory equipment while ensuring compliance with service standards.

The ideal candidate will possess excellent communication skills and technical critical thinking abilities, with a basic qualification of a BA degree in a related field or equivalent experience. Compensation ranges from $60,000 to $79,000 annually.

Qualifications

• BA Degree in a relevant field with 3 years of experience in equipment repair.
• Associate Degree with 5 years of related experience.
• High School with 7+ years of applicable experience.

Responsibilities

• Perform installations and maintenance on lab equipment.
• Engage with customers to tailor service offerings.
• Maintain service equipment and manage inventory.
• Enhance product quality by reporting improvements.
• Attend company-sponsored training for certifications.

Skills

Interpersonal skills

Technical critical thinking

Customer service

MS Office skills

Attention to detail

Education

BA in Applied Science or related

Associate Degree in related field

High School Diploma with experience

Job description

Field Service Engineer (REMOTE FIELD- Minneapolis, MN)

Location: US Remote - MN

Job Responsibilities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Critical Skills

• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
• Technical critical thinking skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills: Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.

Basic Qualification

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment.
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment.
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment.

Preferred Qualifications

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Vendor issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel may vary depending on territory requirements and/or customer base, typically up to 50% of the time. (Car, laptop, and phone are company provided). Valid driver’s license and safe motor vehicle operation.

Working Environment

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required include ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations, including identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards includes extreme temperature, biological materials, and hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Compensation

The annual compensation range for this full-time position is $60,000 - $79,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

EEO Statement

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.