Field Service Engineer (Field Remote - NJ/PA/DE

PerkinElmer; Pennsylvania; Remote; USD 65,000 - 85,000; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer to service laboratory equipment across PA/DE/MD with remote US coverage. The role requires travel up to 50% and assures installations, validations, repairs, and customer training to meet service standards.

The ideal candidate has 3+ years of lab equipment repair, a science/engineering degree or equivalent experience, and strong customer communication skills. Willingness to travel and adherence to safety protocols are essential.

Qualifications

• BA/BS in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related field with military experience and 3 years repair experience OR AS degree with 5 years repair experience OR HS diploma with 7+ years repair experience.

Responsibilities

• Install, maintain, validate, and repair laboratory equipment per service standards.
• Engage with customers to understand workflows and tailor service offerings including training and upgrades.
• Identify revenue opportunities through billable work, consumables, and service leads.
• Maintain assets, tools, test equipment, and service parts inventory.
• Proactively report improvements via quality notification process.
• Attend training and development offered by the company.
• Complete all administrative tasks including time reporting and training.
• Maintain training and safety compliance in health, safety, environmental and operational areas.

Skills

Customer service

Interpersonal skills

Technical thinking

Attention to detail

MS Office

Communication

Team player

Education

BA/BS in science or engineering

Associate degree + lab repair exp

High school + 7+ yrs lab repair exp

Tools

MS Office (Outlook, PowerPoint, Word)

Job description

Job Title and Location

Field Service Engineer (Field Remote - PA/DE/MD). Location(s): US Remote - PA, servicing customers in New Jersey, eastern Pennsylvania, Delaware, Washington D.C., and Virginia. Overnight travel required.

Responsibilities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Critical Skills

• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
• Technical critical thinking skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills: Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.

Basic Qualification

BA, Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment.

Preferred Qualifications

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Vendor issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to travel by air, vehicle and/or other means of transportation as business requires.
• Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
• Valid driver’s license and safe motor vehicle operation.

Travel and Working Conditions

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include, without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Compensation

The annual compensation range for this full-time position is $65,000.00 to $85,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Equal Employment Opportunity

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.