Field Service Engineer (FIELD REMOTE- Chicago, IL)

PerkinElmer; Springfield (IL); Remote; USD 58,760 - 79,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Professional development

Job summary

A leading laboratory services provider seeks a Field Service Engineer for remote work in the Chicago area. This role involves installation, maintenance, and repair of laboratory instrumentation, ensuring customer support and satisfaction. Candidates should possess a bachelor's degree in a relevant field and have hands-on experience with laboratory equipment. Excellent communication skills and the ability to travel are required. The job offers competitive compensation ranging from $58,760 to $79,000 based on qualifications.

Qualifications

• Bachelor's degree in Applied Science, Biology, Chemistry, or Engineering.
• 2 years direct experience with repair of laboratory equipment.
• Ability to travel by air or vehicle as required.

Responsibilities

• Install, maintain, and repair instrumentation at customer site.
• Provide troubleshooting and repair services within a time frame.
• Communicate service offerings including training and support.

Skills

Outstanding interpersonal skills

Technical problem-solving skills

Outstanding customer service skills

MS Office Skills

Education

Bachelor Degree in Applied Science or related discipline

Associate Degree in Applied Science or related discipline

High School Diploma plus 10 years experience

Tools

Microsoft 365

Laboratory instruments

Job description

Field Service Engineer (FIELD REMOTE- Chicago, IL)

Springfield, Illinois | Remote

The Field Service Engineer provides highly visible customer support through the performance of on‑site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with the customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Location: Remote field work servicing customers in the Chicago, IL area.

Job Responsibilities

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company-sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Critical Skills

• Outstanding interpersonal, written, and verbal communication skills
• Technical problem‑solving skills and attention to detail
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office Skills: Outlook, PowerPoint, Word.
• Excellent interpersonal skills; excellent team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

Basic Qualification

• Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 2 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 4 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 10 years direct experience with repair of laboratory equipment

Preferred Qualifications

• Experience using Microsoft 365
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.
• Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annual compensation range for this full‑time position is $58,760.00 to $79,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job‑related skills, experience, and relevant education or training.

Equal Opportunity

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.

To learn more about equal employment opportunity protections, please view the available EEO is the Law, EEO is the Law Supplement, and Pay Transparency Non-Discrimination Provision documents.

Please note that PerkinElmer is an E‑Verify Employer in the United States. Additional information about E‑Verify can be reviewed here.

PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at [e-mail].

Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.