Field Service Engineer (Mass Spectrometry)

Germer International - Pharmaceutical Recruiting; Massachusetts; On-site; USD 80,000 - 110,000; Full time

Job summary

Germer International - Pharmaceutical Recruiting is seeking an experienced Field Service Engineer with Waters Mass Spectrometry expertise to support pharmaceutical, biotech, and research laboratories across New England.

You will service, troubleshoot, repair, and calibrate Waters MS instruments, perform preventive maintenance, and document IQ/OQ with strict adherence to GxP and safety requirements. Regular travel throughout New England is required.

Qualifications

• 3+ years of hands-on experience servicing Waters Mass Spectrometry instruments.
• Strong knowledge of HPLC, LCMS, electronics, mechanical systems, and vacuum systems.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel throughout the New England territory.

Responsibilities

• Service, troubleshoot, repair, and calibrate Waters Mass Spectrometry instruments.
• Perform preventative maintenance and refurbishments to maximize instrument performance.
• Partner directly with customers to diagnose issues, provide technical support, and deliver exceptional service.
• Complete service documentation, IQ/OQ reports, and ensure compliance with GxP and safety requirements.
• Travel throughout the New England region to support a diverse customer base.

Skills

Waters Mass Spectrometry

HPLC

LCMS

Electronics

Mechanical systems

Vacuum systems

Troubleshooting

Communication

Customer service

Willingness to travel

Job description

Our client is seeking an experienced Field Service Engineer with expertise in Waters Mass Spectrometry to provide maintenance, repair, and calibration services for pharmaceutical, biotech, and research laboratories throughout New England.

What You'll Do:

• Service, troubleshoot, repair, and calibrate Waters Mass Spectrometry instruments.
• Perform preventative maintenance and refurbishments to maximize instrument performance.
• Partner directly with customers to diagnose issues, provide technical support, and deliver exceptional service.
• Complete service documentation, IQ/OQ reports, and ensure compliance with GxP and safety requirements.
• Travel throughout the New England region to support a diverse customer base.

What We're Looking For:

• 3+ years of hands‑on experience servicing Waters Mass Spectrometry instruments.
• Strong knowledge of HPLC, LCMS, electronics, mechanical systems, and vacuum systems.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel throughout the New England territory.

If you're passionate about analytical instrumentation and enjoy solving complex technical challenges while working directly with customers, we'd love to hear from you!