Field Service Engineer (m/w/d)

JUNKER Group; Elgin (IL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Company training

Travel allowance

Growth opportunities

Supportive environment

Company resources

Job summary

Erwin Junker Machinery, Inc. seeks a Field Service Engineer to deliver on-site support for our CNC grinding systems. You will install, maintain, and repair high-speed machines, ensuring peak performance and customer satisfaction across North America.

Ideal candidates have at least 3 years in CNC grinding, strong technical knowledge, and a customer-focused approach. The role demands extensive travel, including US/Canada and occasional Europe, with company-provided training and growth

Qualifications

• Proven experience as a Field Service Engineer or similar role in the manufacturing sector.
• Strong knowledge of industrial mechanics, hydraulics, and electrical systems.
• Understanding of grinding processes
• Ability to analyze technical issues and provide effective solutions.
• Excellent communication skills in English, both verbal and written.
• Ability to read and interpret technical drawings and schematics.
• Willingness to travel frequently and work flexible hours for on-site service calls.
• Minimum of 3 years of experience working with CNC grinding machines.
• Valid driver's license and Passport.

Responsibilities

• Provide on-site installation, maintenance, and repair of JUNKER grinding machines.
• Analyze machine performance and troubleshoot issues to ensure optimal operation.
• Conduct training sessions for customers on machine operation and maintenance.
• Collaborate with engineering teams to implement process improvements.
• Maintain accurate records of service activities and customer interactions.
• Ensure compliance with safety standards and regulations during service operations.
• Support customers in optimizing their production processes using JUNKER technologies.
• Travel to customer sites within the United States and Canada as needed.
• Travel to Europe to take the machine over before it is shipped to the US/CA.

Skills

Field Service

CNC grinding

Electrical systems

Hydraulics

Technical troubleshooting

Reading schematics

English communication

Job description

We are seeking a Field Service Engineer to join our dynamic team at Erwin Junker Machinery, Inc. In this role, you will be responsible for providing on-site support for our high-speed grinding machines, ensuring optimal performance and customer satisfaction.

Your expertise will be crucial in maintaining our reputation for precision and reliability. The ideal candidate will be responsible for installing, maintaining, and repairing our advanced CNC grinding machines as well as troubleshooting the grinding process at customer sites. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused attitude as well as 100% travel availability.

Responsibilities

• Provide on-site installation, maintenance, and repair of JUNKER grinding machines.
• Analyze machine performance and troubleshoot issues to ensure optimal operation.
• Conduct training sessions for customers on machine operation and maintenance.
• Collaborate with engineering teams to implement process improvements.
• Maintain accurate records of service activities and customer interactions.
• Ensure compliance with safety standards and regulations during service operations.
• Support customers in optimizing their production processes using JUNKER technologies.
• Travel to customer sites within the United States and Canada as needed.
• Travel to Europe to take the machine over before it is shipped to the US/CA

Requirements

• Proven experience as a Field Service Engineer or similar role in the manufacturing sector.
• Strong knowledge of industrial mechanics, hydraulics, and electrical systems.
• Understanding of grinding processes
• Ability to analyze technical issues and provide effective solutions.
• Excellent communication skills in English, both verbal and written.
• Ability to read and interpret technical drawings and schematics.
• Willingness to travel frequently and work flexible hours for on-site service calls.
• Minimum of 3 years of experience working with CNC grinding machines.
• Valid driver's license and Passport
• Above Industry compensation and a wide range of benefits
• Daily expense allowance during travel
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Company-provided training and resources

If you are passionate about engineering and eager to make an impact in the manufacturing industry, we invite you to apply for the Field Service Engineer position at Erwin Junker Machinery, Inc.