CNC Field Service Engineer / Technician (homed-based)

Kern Microtechnik GmbH; Glendale Heights (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental insurance

401k with company match

Paid time off

Company cell phone and laptop

Job summary

A leading CNC manufacturing firm is seeking a skilled Field Service Engineer to join the team in Glendale Heights, Illinois. The ideal candidate will have 3-5 years of experience in the CNC or machine tool industry, with strong troubleshooting skills in electrical and mechanical systems. Responsibilities include diagnosing issues on-site, installing and maintaining CNC machines, and providing technical support. The position involves significant travel across the Chicago area and U.S. West Coast, along with competitive benefits including health insurance and a 401k plan.

Qualifications

• 3-5 years experience as a Field Service Engineer in the CNC industry.
• Strong skills in diagnosing electrical, mechanical, hydraulic, and pneumatic issues.
• Ability to read technical manuals, schematics, and engineering drawings.

Responsibilities

• Diagnose and repair issues on CNC machines on-site efficiently.
• Install and test CNC machines at customer facilities.
• Perform preventive maintenance to optimize machine performance.
• Provide remote support for troubleshooting and technical guidance.

Skills

CNC machinery expertise

Diagnostics of electrical systems

Mechanical troubleshooting

Pneumatic systems knowledge

Job description

Your mission

We are seeking a skilled and motivated Field Service Engineer with expertise in CNC machinery to join our service team. In this role, you will be responsible for installing, maintaining, diagnosing, and repairing CNC machines at customer sites across the Chicago area and the U.S. West Coast. You’ll be the face of our company in the field, ensuring customer satisfaction and optimal machine performance.

Responsibilities

• Diagnose and repair electrical, mechanical, hydraulic, and pneumatic issues on CNC machines and automation systems on-site across West Coast in a timely and efficient manner
• Install, commission, and test CNC machines and associated automation equipment at customer facilities
• Perform preventive maintenance to ensure optimal machine performance, minimize downtime, and maximize productivity
• Conduct machine demonstrations and provide technical expertise during customer visits
• Accurately document all service activities, including parts used, labor time, and any technical issues encountered
• Provide remote and telephone support to customers for troubleshooting and technical guidance

Your profile

• Min. 3-5 years experience as a Field Service Engineer/Technician in the CNC or machine tool industry
• Strong skills in diagnosing electrical, mechanical, hydraulic, pneumatic, PLC, and CNC issues
• Solid CNC milling knowledge; Heidenhain experience is a plus
• Ability to read technical manuals, schematics, and engineering drawings
• Valid driver’s license, clean driving record, and ability to travel up to 75% domestically

Why us?

• Health and dental insurance
• 401k with company match
• Paid time off and paid holidays
• Company cell phone and laptop

About Us

KERN designs and manufactures high-end milling machines, capable of achieving the tightest tolerances and best surface finishes in the industry. KERN has been a successful brand since 1962, with our factory located in the Bavarian Alps in beautiful southern Germany. KERN has always been privately owned and as a result there is a strong commitment to the quality of products and processes. With a low hierarchy the company can adjust quickly to markets needs and changing environments. The most important value at KERN is a highly motivated and capable team. The success KERN experienced in the past could not have been accomplished without the efforts of KERN’s employees. It is a high priority for KERN to provide a welcoming company culture and abundant opportunities for development and personal growth.

KERN Precision has grown steadily in the US for over 15 years, becoming the largest subsidiary of KERN Microtechnik. KERN Precision’s customers find success in the most exciting and demanding applications, both in well established and emerging industries. With a growing customer base, it's KERN's mission to provide top-tier service to keep machines up and running. We are looking for an applicant who is engaged and curious about new technologies, and who is excited to learn and expand professional and personal skills.