Application Engineer

5 Star Recruitment; Mundelein (IL); Remote; USD 50,000 - 70,000; Full time

Job summary

A recruitment agency is seeking a candidate for field service roles focused on CNC tool and cutter grinding machines. The position involves ensuring proper functioning and maintenance of machines, providing customer support, and requires travel within the USA, Canada, and Mexico. Ideal candidates will have experience with CNC grinding machinery, strong troubleshooting skills, and a mechanical background. Proficiency in Numroto software and familiarity with Straustak machines are essential. Excellent customer service skills are a plus.

Qualifications

• Experience with mechanical, electrical, hydraulic, and pneumatic repairs.
• Ability to interpret technical drawings and circuits.
• Basic knowledge of electrical and fluid power circuits.

Responsibilities

• Conduct field service at customer facilities for CNC machines.
• Provide support to customers onsite, by phone, and via email.
• Travel up to 50% within the USA, Canada, and Mexico.

Skills

Technical field service experience

Proficiency in troubleshooting

Strong mechanical aptitude

Customer service skills

Tools

Numroto software

CNC grinding machinery

Job description

• Conduct field service at customer facilities, ensuring the proper functioning and maintenance of CNC tool & cutter grinding machines.
• Specifically working on Straustak machines with an understanding of Numroto software
• Provide comprehensive support to customers onsite, by phone, and via email, addressing inquiries and troubleshooting issues promptly and effectively.
• Expect up to 50% travel within the USA, Canada, and Mexico to support customer needs.

Ideal Candidates

• Technical field service experience with CNC grinding machinery, encompassing mechanical, electrical, hydraulic, and pneumatic repairs.
• Proficiency in troubleshooting machine problems both on-site and remotely, including answering customer inquiries regarding maintenance, mechanical/electrical drawings, and part identification.
• Experience with the installation of CNC grinding machines at customer facilities.
• "Hands‑on" individual with a strong mechanical aptitude.
• Ability to interpret and comprehend electrical, mechanical, and other technical drawings.
• Basic knowledge of electrical and fluid power circuits is preferred.

Must Have

Straustak machine experience (could be an operator) and Numroto software experience. Working/troubleshooting grinding machines

Nice to Have

Experience traveling to customer sites and great customer service skills