Field Service Engineer

Theater Outsource Inc; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading lighting solutions provider is seeking a full-time Field Service Technician in Salt Lake City, UT. This role involves customer service, installation, and support of lighting systems while ensuring high-quality standards. The ideal candidate will have a background in the Film, Theater, or Broadcast Industries and possess strong knowledge of mechanical and electrical systems. The position offers a fast-paced and dynamic work environment with opportunities for travel throughout the company's territory.

Qualifications

• Strong working knowledge of entertainment lighting and rigging.
• Comfortable working in active construction sites.
• Valid driver's license with a clean driving record.

Responsibilities

• Customer service for lighting equipment.
• Installation and programming of lighting control systems.
• Provide training for end-users.

Skills

Attention to detail

Knowledge of entertainment lighting

Understanding of control protocols

Ability to read schematics

Familiarity with computer networking

Self-motivated and collaborative

Aptitude with mechanical systems

Interpersonal skills

Time management

Problem-solving skills

Education

Background in Film, Theater, or Broadcast Industries

Tools

Microsoft Office Suite

Bluebeam or other CAD software

Job description

Seeking a full-time Field Service Technician for immediate hire to work in Salt Lake City, UT. This full-time position offers a great opportunity to work in an exciting, fast-paced, and ever-changing environment. We specialize in theatrical/stage lighting and TV Studio production with an ever-growing focus on architectural and creative lighting solutions. Applicants should enjoy a challenge and learning something new every day. This position will be based in Salt Lake City with travel likely throughout company's western territory.

Responsibilities

• Customer service via phone and email for lighting equipment
• Installation, commissioning, and programming of new lighting control systems
• Provide training for end-users and colleagues
• Troubleshooting, service, and support for lighting control systems and fixtures
• Generate, maintain, and organize related files
• Maintain factory certification
• Stay up to date on industry trends and manufacturer product offerings
• Advise systems integrators on system design
• Evaluate project site conditions and status

Skills & Attributes

• High attention to detail and organizational skills
• Strong working knowledge of entertainment lighting and rigging
• Understanding of standard control protocols (DMX, RDM, sACN, etc)
• The ability to read and understand schematics and mechanical drawings
• Familiarity with computer networking
• Self‑motivated but able to collaborate with others
• Strong aptitude with mechanical and electrical systems
• Ability to prioritize and work well with time constraints
• Interpersonal, time management, and problem‑solving skills.
• Proficiency in communication with a broad range of personnel and personality types.
• Comfortable working in active construction sites and other high‑pressure environments.
• Ability to lift 70 lbs.

Experience & Educational Requirements

• Background in Film, Theater, or Broadcast Industries
• Knowledgeable in Microsoft Office Suite and Bluebeam or other CAD software
• The ability to work independently or as part of a team
• Safe practices when dealing with high voltages
• Computer literate with data entry experience
• Valid driver’s license with a clean driving record