Field Service Engineer — Travel & Training Specialist (ESOP)

Electronic Theatre Controls; West (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee stock ownership plan (ESOP)

Generous paid time off

Job summary

Electronic Theatre Controls (ETC) is seeking a dynamic Field Service Engineer to join our team. This field role requires hands-on problem solving, travel to customer sites, and the ability to work independently in fast-paced environments.

You will energize and repair systems, train customers and staff, and coordinate with sales and service teams to ensure on-time project completion. The ideal candidate has theatrical lighting experience, strong electrical knowledge, and a willingness to travel

Qualifications

• Bachelor’s degree in related discipline or 8+ years in senior roles.
• Ability to work independently and multitask without supervision.
• Theatrical lighting experience.
• Experience with mains voltage and 3-phase electricity.
• Moving light programming or architectural lighting installation preferred.
• Strong knowledge of entertainment lighting systems.
• Excellent communications and interpersonal skills.
• Willingness to travel up to 90%, including evenings and weekends.

Responsibilities

• Energizes/repairs ETC systems and equipment at customer sites.
• Ensures timely arrival to customer site and manages ETC scope of work.
• Evaluates and programs equipment at customer venues per ETC scope.
• Performs end-user and technician training.
• Provides 24-hour customer support via company phone and laptop.
• Trains internal personnel and customers on ETC products.
• Performs hardware and software upgrades.
• Establishes relationships with dealers, reps, contractors and end users.
• Travel up to 90% of time; evenings and weekends as required.

Skills

Lighting systems knowledge

Moving light programming

Electrical knowledge

Communication skills

Independent work

Education

Technical Bachelor's Degree

Tools

Electrical test tools

Job description

Electronic Theatre Controls (ETC) is seeking a dynamic Field Service Engineer to join our team. This field role requires hands-on problem solving, travel to customer sites, and the ability to work independently in fast-paced environments.

You will energize and repair systems, train customers and staff, and coordinate with sales and service teams to ensure on-time project completion. The ideal candidate has theatrical lighting experience, strong electrical knowledge, and a willingness to travel