Field Service Engineer – Lab Instrumentation

ThermoFisher Scientific; Cambridge (MA); Sur place; USD 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical and dental plans

Vision plan

Employee assistance

Tuition reimbursement

PTO 120 hours

Paid holidays

Parental leave

Disability insurance

401(k) plan

Employee stock purchase plan

Résumé du poste

Thermo Fisher Scientific in Massachusetts seeks a Field Service Engineer to install, maintain, and qualify high-value analytical instruments at customer sites. You will troubleshoot complex systems and build strong customer relationships to ensure peak instrument performance.

The role requires hands-on electrical and mechanical aptitude, travel up to 50-75%, and excellent communication. A Bachelor's degree in Engineering or related field is preferred, with service experience and GMP awareness.

Qualifications

• Bachelor's Degree; experience installing, troubleshooting, and repairing analytical instruments preferred.
• Engineering fields or related science; advanced degrees a plus.
• Strong electronics and mechanical aptitude with component-level diagnosis.
• Excellent customer service and professional demeanor.
• Fluency in English; other languages welcome.
• Ability to read schematics and documentation.
• Valid driver's license and travel up to 50-75%.
• Physical ability to lift up to 50 lbs and stand for extended periods.

Responsabilités

• Install, maintain, and qualify high-value analytical instruments.
• Provide exceptional technical service and build customer relationships.
• Travel to customer sites and respond to emergency service calls when needed.
• Interpret technical diagrams and documentation to diagnose issues.

Connaissances

Electronics aptitude

Mechanical aptitude

Customer service

Communication skills

Problem solving

Reading schematics

Formation

Bachelor's Degree in Engineering or related field

Outils

Windows OS

MS Office

Service management software

Description du poste

Thermo Fisher Scientific in Massachusetts seeks a Field Service Engineer to install, maintain, and qualify high-value analytical instruments at customer sites. You will troubleshoot complex systems and build strong customer relationships to ensure peak instrument performance.

The role requires hands-on electrical and mechanical aptitude, travel up to 50-75%, and excellent communication. A Bachelor's degree in Engineering or related field is preferred, with service experience and GMP awareness.