Remote Field Service Engineer – Lab Instrumentation

Beckman Coulter Diagnostics; Boston (MA); À distance; USD 52 000 - 56 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Résumé du poste

Beckman Coulter Diagnostics, a Danaher operating company, is seeking a Field Service Engineer to install, maintain, and repair laboratory instruments, ensuring optimal performance and minimal downtime. You’ll provide on-site technical support to clinical and research laboratories across the New England region.

This role requires travel, strong troubleshooting skills, and dedication to customer service. Flexible remote work options are available for eligible roles, with a focus on service

Qualifications

• Associate degree (technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
• 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Demonstrated experience managing a dynamic service schedule with travel within an assigned region, independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements.

Responsabilités

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

Connaissances

Customer service

Troubleshooting

Technical aptitude

Communication

Formation

Associate degree (technical/biomedical/instrumentation/electrical)

Outils

OBI

Sales Force

SharePoint

Description du poste

Beckman Coulter Diagnostics, a Danaher operating company, is seeking a Field Service Engineer to install, maintain, and repair laboratory instruments, ensuring optimal performance and minimal downtime. You’ll provide on-site technical support to clinical and research laboratories across the New England region.

This role requires travel, strong troubleshooting skills, and dedication to customer service. Flexible remote work options are available for eligible roles, with a focus on service