Field Service Engineer – IT & Device Deployments

TD SYNNEX; Carson City (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Tuition reimbursement

Job summary

Hyve Solutions is seeking an IT Helpdesk professional to support internal and external users. The role involves PC imaging, OS installation, and repairs, plus end-user support and ticket handling in a fast-paced environment.

You will troubleshoot software/hardware issues, collaborate with system/network admins, and help manage inventory of desktops, laptops, and peripherals. A+ or equivalent experience is preferred, with strong communications and customer service skills.

Qualifications

• Minimum 2-8+ years of experience in a similar role.
• High School Diploma or equivalent experience or A+ Certification.
• Excellent interpersonal skills, excellent verbal and written communication.
• Excellent customer service skills.
• In-depth knowledge on PC components.
• Ability to dismantle, and re-assemble laptops and desktops.
• Knowledge of Computer Networks and connectivity TCP/IP is a plus.
• Knowledge of Active Directory is a plus.
• Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.
• Must be able to lift equipment 50 pounds.

Responsibilities

• Perform PC system imaging, Deployment, OS installation, and repair.
• Process Helpdesk tickets and provide end-user support.
• Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
• Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.

Skills

A+ Certification

PC hardware

Active Directory

Networking basics (TCP/IP)

Customer service

Communication skills

Hardware troubleshooting

Education

High School Diploma or equivalent

Tools

Active Directory

Job description

Hyve Solutions is seeking an IT Helpdesk professional to support internal and external users. The role involves PC imaging, OS installation, and repairs, plus end-user support and ticket handling in a fast-paced environment.

You will troubleshoot software/hardware issues, collaborate with system/network admins, and help manage inventory of desktops, laptops, and peripherals. A+ or equivalent experience is preferred, with strong communications and customer service skills.