Field Service Engineer: Install, Repair & Support

Hurco Companies, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company car provided

Regular travel by car and air

Most weekends at home

Job summary

Hurco Companies, Inc. is seeking a Field Service Engineer to support customers by installing, commissioning, inspecting and servicing machines. You will travel regularly by car and air; a company car is provided and most weekends are at home.

You will partner with distributors, document service activities, train customers, and deliver timely remote support from the Indianapolis office. The role requires strong mechanical/electrical troubleshooting skills and excellent customer service.

Qualifications

• 3+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.
• Ability to read, analyze, and interpret technical manuals and blueprints.
• Process oriented with travel and expense reporting responsibilities.
• Strong customer service and communication skills.

Responsibilities

• Pre-installation review with customer before shipping a new machine.
• Oversee machine installation at the customer facility.
• Inspect, adjust and start up newly installed machines; ensure spec compliance.
• Provide warranty and non-warranty service including maintenance, repair and training.
• Visit customers to assess needs and suggest accessories, parts, or services.
• Support local Hurco distributors with technical aid and collaboration.
• Complete service, inspection, time and expense reports accurately.
• Provide remote technical support via phone and email from Indianapolis office.

Skills

Customer service

Communication

Self-starter

Travel ready

Education

Technical school training

Job description

Hurco Companies, Inc. is seeking a Field Service Engineer to support customers by installing, commissioning, inspecting and servicing machines. You will travel regularly by car and air; a company car is provided and most weekends are at home.

You will partner with distributors, document service activities, train customers, and deliver timely remote support from the Indianapolis office. The role requires strong mechanical/electrical troubleshooting skills and excellent customer service.