Field Service Engineer

Hurco Europe; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Travel opportunities

Job summary

Hurco Companies, Inc. is seeking a Field Service Engineer to support customers nationwide. You will install, service, and maintain Hurco machinery at customer sites, with regular travel by car and air.

A company car is provided and you will be home almost every weekend. The ideal candidate has 3+ years of technical school or equivalent experience in mechanical, hydraulic, and/or electrical systems maintenance and repair, plus strong customer-service skills.

Qualifications

• 3+ years of technical school or equivalent experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.
• Strong troubleshooting skills for industrial automation equipment.
• Excellent reading and interpretation of technical manuals and blueprints.
• Proven ability to complete travel and expense reports accurately.
• Outstanding customer service and communication abilities.
• Able to work independently and supervise own schedule.

Responsibilities

• Pre-installation review with the customer before shipping a machine.
• Oversee machine installation at the customer facility.

Skills

Customer service

Communication skills

Self-starter

Travel readiness

Education

Technical school or equivalent training

Job description

Field Service Engineer

Active - Regular full-time

Indianapolis, IN, US

Hurco Companies, Inc. is looking for a Field Service Engineer to join our team. As a Field Service Engineer, you will be the go-to person who provides vital assistance to customers when they need it most. You will be responsible for ensuring our customers are ready to go as soon as their brand-new machine arrives. Regular travel by car and air is required for this position and a company car is provided. You will be home almost all weekends. When not traveling to customer locations, the Field Service Engineer will provide phone assistance.

Hurco's corporate headquarters is located in Indianapolis, Indiana and travel will also be required to our home office, however the ideal candidate doesn't have to be located in Indianapolis, but rather near a major airport location.

Responsibilities

• Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.
• Machine Installation: oversee the assembly of machines at the customer's facility.
• Inspection and demonstration: inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.
• Maintenance and Repair: Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.
• Customer Service Management: Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.
• Distributor support: Develop and nurture relationships with local Hurco Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.
• Reporting and Documentation: Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.
• Technical Support: Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.

Requirements

• 3+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.
• Knowledge of troubleshooting and maintenance of industrial automation equipment.
• Ability to read, analyze, and interpret technical manuals and blueprints.
• Process oriented, able to complete necessary travel and expense reports.
• Strong customer service and communication skills.
• Self-starter with the ability to work independently.

Requisition ID: 1411

30+ days ago