Field Service Engineer - Industrial Equipment & Training

Vaco by Highspring; Indianapolis (IN); On-site; USD 48,000 - 72,000; Full time

Job summary

Vaco by Highspring is seeking a hands-on Field Service Technician based in the Greater Indianapolis area to support customers across the Mid-Atlantic region. The role involves installation, maintenance, and repair of industrial marking, coding, and labeling equipment with extensive travel.

The ideal candidate will have electro-mechanical troubleshooting skills, excellent customer service, and the ability to train customers on equipment operation while staying current with industry developments.

Qualifications

• 2-3 years of experience troubleshooting and repairing electro-mechanical machinery.
• Travel extensively within assigned territory.
• Strong mechanical and electrical troubleshooting skills.
• Excellent customer service and communication abilities.
• Experience training customers or end users on equipment operation.
• Proficiency with Microsoft Office applications.
• Ability to work independently and manage multiple priorities in a field-based environment.

Responsibilities

• Install, demonstrate, maintain, and repair industrial marking, coding, and labeling equipment.
• Diagnose and troubleshoot electro-mechanical equipment issues at customer sites.
• Provide technical support and exceptional customer service during service calls.
• Train customer personnel on equipment operation, maintenance, and best practices.
• Complete service reports and documentation in accordance with company requirements.
• Attend technical training sessions, meetings, and professional development programs.
• Assist with office-based responsibilities when not traveling to customer locations.
• Stay current on market trends, technology advancements, and industry developments.
• Identify customer needs and communicate potential solutions when appropriate.

Skills

Electro-mechanical troubleshooting

Customer service

Travel readiness

Training customers

Microsoft Office

Education

Associate's or Bachelor's degree in a technical field

Tools

Syteline ERP

Microsoft Office

Job description

Vaco by Highspring is seeking a hands-on Field Service Technician based in the Greater Indianapolis area to support customers across the Mid-Atlantic region. The role involves installation, maintenance, and repair of industrial marking, coding, and labeling equipment with extensive travel.

The ideal candidate will have electro-mechanical troubleshooting skills, excellent customer service, and the ability to train customers on equipment operation while staying current with industry developments.