Field Service Engineer - Industrial Machinery & Training

Mcm-Staffin; Wixom (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

International travel opportunities in

Medical insurance

Paid vacation

401(k) plan with company match

Company laptop

Company cell phone

Job summary

Our client seeks a hands-on Service Engineer to provide on-site installation, troubleshooting, maintenance, and technical support for advanced industrial balancing, inspection, process control, and rolling machinery. This role involves extensive field service, international collaboration with Italy, and travel across the Midwest and the United States.

Ideal candidates are mechanically minded with strong problem-solving skills, capable of working directly with customers, and comfortable

Qualifications

• Experience in field service, industrial equipment service, machinery installation, maintenance, or technical customer support.
• Strong mechanical and technical troubleshooting skills.
• Ability to read engineering drawings, schematics, manuals, and technical specifications.

Responsibilities

• Provide on-site installation, repair, troubleshooting, maintenance, and technical support for customer equipment.
• Diagnose mechanical, electrical, controls, and machine-related issues and determine appropriate solutions.
• Provide customer support by phone, email, remote access, and other technical communication tools.
• Respond to customer service needs and provide remote troubleshooting or on-site support as required.
• Perform machine tuning, adjustments, and calibration to achieve optimal operating performance.
• Train customers on the safe and proper operation of balancing, inspection, rolling, and process control equipment.
• Build strong, professional relationships with customers while maintaining a high level of customer satisfaction.
• Complete detailed and timely field service reports following customer visits.
• Study part drawings, electrical/mechanical schematics, manuals, and technical specifications to determine installation and service procedures.
• Support machine installation and final customer acceptance.
• Participate in equipment trials and demonstrations at the company’s Wixom facility.
• Set up customer trials using demonstration machines and First Article Inspection Systems.
• Support new product launches, equipment trials, and technical demonstrations at company and customer locations.
• Travel to company headquarters in Italy for equipment pre-acceptance, product training, and technical updates.
• Take ownership of customer service issues from initial contact through resolution.
• Understand customer requirements and provide appropriate technical recommendations.
• Advise management regarding customer satisfaction, equipment performance, service issues, and product improvement opportunities.
• Identify opportunities for additional service through preventive maintenance programs and service contracts.
• Provide technical support to the sales team when needed.
• Cooperate with technical, engineering, sales, and management teams to share customer and product information.
• Coordinate service calls with Balance Systems Corp. and Balance Systems Italy.
• Coordinate service activities with Regg Inspection Corp. and Regg Inspection Srl in Italy.
• Assist with spare-parts inventory control and warehouse stock monitoring.
• Maintain showroom and demonstration equipment.
• Perform basic maintenance on demo machines.
• Support equipment demonstrations and customer trials.
• Participate in trade shows, including equipment installation, teardown, demonstrations, and technical support.
• Coordinate workflow and service activities with schedules and customer requirements.

Skills

Field service

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Reading drawings

Travel willingness

Tools

Balancing equipment

Inspection equipment

Process control systems

Job description

Our client seeks a hands-on Service Engineer to provide on-site installation, troubleshooting, maintenance, and technical support for advanced industrial balancing, inspection, process control, and rolling machinery. This role involves extensive field service, international collaboration with Italy, and travel across the Midwest and the United States.

Ideal candidates are mechanically minded with strong problem-solving skills, capable of working directly with customers, and comfortable