FSE II

Axcelis Technologies; Dallas (TX); Vor Ort; USD 50.000 - 73.000; Vollzeit

Zusammenfassung

Axcelis Technologies is seeking a Field Service/Support Engineer primarily for Sherman, TX, with potential assignments in Dallas and Richardson. The role is 1st shift and covers on-site installation, diagnosing, troubleshooting, servicing and repairing complex equipment and systems, and instructing customers in operation and maintenance.

Education typically requires a Bachelor's degree with 2–4 years of professional experience. The position offers a competitive base salary in the U.S.

Qualifikationen

• Typically requires a Bachelor's degree with 2-4 years of professional experience.

Aufgaben

• Provides highly visible customer support through on-site installation, as well as overseeing diagnoses, troubleshooting, service and repair of complex equipment and systems.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Ausbildung

Bachelor's degree

Jobbeschreibung

JOB DESCRIPTION

Position will be mainly for Sherman, TX but could include Dallas, TX and Richardson, TX fab locations.

1st shift.

Field Service/Support Engineer -- Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Education/Experience: Typically requires a Bachelor’s degree with 2-4 years of professional experience.

EQUAL OPPORTUNITY STATEMENT

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.

U.S. BASE SALARY RANGE

$35.54 - $53.31

This base salary range reflects the typical compensation for this role across U.S. locations.

Our salary ranges are determined by role and level; individual pay is determined based on

multiple factors, including job-related skills, experience, relevant education or training, work

location, and internal equity. The range provides the opportunity for growth and progression as

you develop within the role.

Base pay is one part of our U.S. total compensation package which includes eligibility in the

Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular

employees working 20+ hours a week).