Field Service Engineer II — Medical Systems Installations

Intuitive; Jackson (MS); On-site; USD 70,000 - 100,000; Full time

Job summary

Intuitive in Jackson, MS is seeking a Field Service Engineer 2 responsible for installing, supporting, troubleshooting, repairing, and maintaining all Intuitive products in the assigned territory to meet service and warranty obligations and exceed customer expectations.

The role requires electro-mechanical expertise, strong customer service and communication skills, and willingness to travel up to 60% to hospitals and clinics.

Qualifications

• Experience with electro-mechanical systems and service delivery.
• Strong customer service and communication skills required.
• Willingness to travel and work in clinical environments.

Responsibilities

• Perform scheduled maintenance for the assigned territory including inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
• Troubleshoot, diagnose, and repair Intuitive products and related equipment within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Ensure compliance with OR protocol and HIPAA standards.
• Complete administrative duties: spare parts inventory, Field Activity Reports, RMAs, expense reports, etc.

Skills

Electro-mechanical systems

Customer service

Communication

Field service

Troubleshooting

Job description

Intuitive in Jackson, MS is seeking a Field Service Engineer 2 responsible for installing, supporting, troubleshooting, repairing, and maintaining all Intuitive products in the assigned territory to meet service and warranty obligations and exceed customer expectations.

The role requires electro-mechanical expertise, strong customer service and communication skills, and willingness to travel up to 60% to hospitals and clinics.