Field Service Engineer II — Medical Equipment

Nova Biomedical; Denver (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k company match

PTO & paid holidays

Tuition reimbursement

Hybrid work arrangements

Job summary

Nova Biomedical is seeking a Field Service Engineer II to service Advanced Instruments equipment at customer sites in the RTP area. You will troubleshoot, install and maintain devices, ensuring IQ/OQ validations and timely preventative maintenance.

This role requires 3 years in the medical device industry, strong communication, and the ability to work independently while coordinating with sales for service contracts.

Qualifications

• Three years’ work experience in the medical device industry.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Resourceful, with the ability to work independently and learn on the go.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Ethical and trustworthy.

Responsibilities

• Onsite and remote troubleshooting, installation, maintenance, and repairs on Advanced Instruments equipment.
• Complete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations.
• Completing Preventative Maintenance and field modifications in certain time frames.
• Ordering and managing car stock inventory.
• Troubleshooting not only on a mechanical/electrical level but understand and troubleshoot on an application level.
• Scheduling of installation, PMs, repairs, and other field events.
• Perform phone support and triage technical support issues on an occasional basis (about once every 2 months)
• Keeping up to date on administrative responsibilities such as maintaining service records and providing service reports in a timely manner.
• Provide training in the field for junior field engineers.
• Maintaining daily communications/ scheduling with customers to ensure resolution and proper follow-up.
• Utilizing the escalation process to resolve customer service delivery issues.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Identifying and working with Sales for opportunities such as new service contracts, contract renewals and system sales.
• Working as a member of a larger team but independently managing territory to provide efficient service to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.
• Ability to provide field training to other Field Service Engineers

Skills

Customer service

Communication

Time management

Problem solving

Self-directed

Tools

MS Word

Excel

Outlook

Salesforce

Teams

Job description

Nova Biomedical is seeking a Field Service Engineer II to service Advanced Instruments equipment at customer sites in the RTP area. You will troubleshoot, install and maintain devices, ensuring IQ/OQ validations and timely preventative maintenance.

This role requires 3 years in the medical device industry, strong communication, and the ability to work independently while coordinating with sales for service contracts.