Field Service Engineer I - Hybrid, Growth & Impact

Nova Biomedical Corporation; Denver (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k match

Bonus program

Generous PTO

Paid holidays

Hybrid work arrangements

Professional development

Office cafeterias

Job summary

Nova Biomedical is seeking a Field Service Engineer I to meet daily service, maintenance, and repair needs for customer equipment. The role emphasizes building business relationships with customers and peers while performing required administrative duties.

Responsibilities include onsite/remote training, IQOQ/OQ validations, preventive maintenance, inventory management, troubleshooting, scheduling, and occasional phone support.

Qualifications

• Experience in the medical device industry preferred.
• Experience interfacing with internal teams and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proven record of being reliable and accountable for all aspects of their job.
• Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Resourceful, with the ability to work independently and learn on the go.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Ethical and trustworthy.

Responsibilities

• Onsite and remote training, installation, maintenance, and qualifications on Advanced Instruments equipment.
• Complete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations.
• Completing Preventative Maintenance and field modifications in certain time frames.
• Ordering and managing car stock inventory.
• Troubleshooting mechanical/electrical issues and basic understanding of application issues.
• Scheduling of installation, PMs, repairs, and other field events.
• Perform phone support and triage technical support issues on an occasional basis.
• Keeping up to date on administrative responsibilities such as maintaining service records and providing service reports in a timely manner.
• Maintaining daily communications/ scheduling with customers to ensure resolution and proper follow-up.
• Utilizing the escalation process to resolve customer service delivery issues.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Identifying and working with Sales for opportunities such as new service contracts, contract renewals and system sales.
• Working as a member of a larger team but independently managing territory to provide efficient service to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.

Skills

Medical devices

Customer interaction

Diagnostics

Troubleshooting

Reliability

Communication

Analytical thinking

Adaptability

Multitasking

Integrity

Tools

MS Word

Excel

Outlook

Salesforce

Teams

Job description

Nova Biomedical is seeking a Field Service Engineer I to meet daily service, maintenance, and repair needs for customer equipment. The role emphasizes building business relationships with customers and peers while performing required administrative duties.

Responsibilities include onsite/remote training, IQOQ/OQ validations, preventive maintenance, inventory management, troubleshooting, scheduling, and occasional phone support.