Field Service Engineer II – Medical Device Support

Solutech; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Solutech is seeking a Field Service Engineer 2 (FSE 2) in the United States. This role supports critical medical devices, performing on-site service, troubleshooting, and installations for contracted and billed clients.

The engineer will maintain spare parts, generate detailed service records, and provide remote assistance to ensure rapid resolution and high customer satisfaction. Reporting to the Field Service Manager, the position emphasizes professionalism, ethics, and safety.

Qualifications

• Expert professional experience with electronic and electro‑mechanical engineering.
• Knowledge and professional technical experience with micro‑computers/PC based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken.
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Identify and resolve simple imaging system defects.
• Candidate must complete training plan as developed during onboarding or the annual evaluation process.
• Familiar with business tools including E‑mail, Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Perform on-site or in-house service, repair and/or installation of company-serviced products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Diagnose mechanical, hardware, software, and systems failures, using established procedures.
• Determine most cost-effective repair/resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and serviceability issues.
• Provide phone support/remote assistance to customers and Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversee and maintain spare parts for assigned customers including replenishing spare parts kits to ensure operation of equipment.

Skills

electro-mechanical engineering

micro-computers/PC systems

customer-focused

interpersonal communication

troubleshooting

diagnostics

safety awareness

salesforce usage

ERP familiarity

Microsoft Office (Word/Excel/PowerPt)

Tools

Salesforce

ERP systems

Excel

PowerPoint

Job description

Solutech is seeking a Field Service Engineer 2 (FSE 2) in the United States. This role supports critical medical devices, performing on-site service, troubleshooting, and installations for contracted and billed clients.

The engineer will maintain spare parts, generate detailed service records, and provide remote assistance to ensure rapid resolution and high customer satisfaction. Reporting to the Field Service Manager, the position emphasizes professionalism, ethics, and safety.