Field Service Engineer II — Charlotte (Onsite)

Segra; Charlotte (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Tuition reimbursement

Parental leave

Job summary

Segra in Charlotte, NC is seeking a qualified Field Service Engineer to join our full-time team onsite. You will install and commission equipment, turn up circuits, and support network infrastructure at customer sites.

You will work with routers, switches, firewalls, and other telecom gear, perform testing and troubleshooting, and participate in on-call duties. The role requires hands-on experience with telecom equipment and a strong safety mindset.

Qualifications

• Knowledge of telecom equipment.
• Minimum of 2 years of experience with telecom equipment.

Responsibilities

• Install and commission equipment and perform circuit/node turn-up and testing.
• Handle customer premise equipment including routers, switches, firewalls, IADs, ONTs, and hosted phones.
• Perform preventive maintenance, testing, and troubleshooting on transport and IP/Data networks.
• Participate in on-call duties and coordinate with customers and service technicians.
• Interpret and follow engineering documents and operate advanced test sets such as DS1-100G and fiber scopes.

Skills

Telecom equipment experience

Education

Associate's degree or technical field

Tools

Cisco equipment

Ciena equipment

Job description

Segra in Charlotte, NC is seeking a qualified Field Service Engineer to join our full-time team onsite. You will install and commission equipment, turn up circuits, and support network infrastructure at customer sites.

You will work with routers, switches, firewalls, and other telecom gear, perform testing and troubleshooting, and participate in on-call duties. The role requires hands-on experience with telecom equipment and a strong safety mindset.