Field Service Engineer II: AV/UC Systems – NYC Metro

Cenero LLC; Lebanon (NJ); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Healthcare benefits start day one

401(k) with company match

HSA

FSA

Life insurance

Short-Term Disability

Long-Term Disability

Paid time off

On-site gym

Tuition reimbursement

Employee referral program

Free coffee

Job summary

Cenero seeks a Field Service Engineer II (Audio-Visual) to cover the New York City Metro area. The role diagnoses and repairs audiovisual, videoconferencing, and IT systems, with travel to client sites and remote support capabilities. You will configure gear, interact with manufacturers, and help clients decide repair vs.

replacement. The ideal candidate holds a BS or equivalent, 5–7 years in AV, and is proficient with AV over IP, projectors, displays, DSPs, and Crestron/Extron ecosystems.

Qualifications

• Bachelor's degree or equivalent on-the-job experience.
• 5-7 years of related AV experience.
• Knowledge of AV systems including switchers, projectors, displays, digital signage, microphones, speakers, etc.
• General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP.
• General knowledge of Windows-based computers and office software.
• Strong attention to detail and organizational skills.
• Self-starter with ability to work independently or in a team.
• Strong time management and analytical/diagnostic skills.
• Excellent written, oral, and interpersonal communication skills.
• Valid Driver's License with a clean driving record (3+ years).
• AV installation and venue/event management experience preferred.
• Applicable manufacturer trainings and certifications preferred.

Responsibilities

• Provide technical support for audiovisual, videoconferencing, and IT systems.
• Diagnose AV, videoconferencing, and IT problems.
• Repair AV/IT systems and re-terminate cables as needed.
• Travel to up to 2 client sites per day, 8am-12pm & 1pm-5pm.
• Provide remote end-user and concierge AV/IT system support.
• Configure and program equipment for various applications.
• Interface with manufacturers to resolve issues and determine repair vs. replacement.
• Document activities and maintain accurate time sheets; communicate clearly with clients and peers.
• Deliver training and guidance to clients and Cenero personnel.
• Represent Cenero professionally with senior-level clients; demonstrate empathy and competence.

Skills

AV systems

TCP/IP networking

Windows OS

Communication skills

Time management

Self-motivation

Driver's license

Installation experience

Education

Bachelor's degree or equivalent

Tools

CTS General Certification

Biamp Tesira Certification

QSC Level 1 Certification

Crestron Core Track

Crestron Tech Track

Dante Level 1 Certification

Crestron Flex & Digital Signage

Job description

Cenero seeks a Field Service Engineer II (Audio-Visual) to cover the New York City Metro area. The role diagnoses and repairs audiovisual, videoconferencing, and IT systems, with travel to client sites and remote support capabilities. You will configure gear, interact with manufacturers, and help clients decide repair vs.

replacement. The ideal candidate holds a BS or equivalent, 5–7 years in AV, and is proficient with AV over IP, projectors, displays, DSPs, and Crestron/Extron ecosystems.