Field Service Engineer II - Audio-Visual (NYC Metro)

Cenero LLC; New York (NY); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

401K with company match

Tuition reimbursement

Paid time off

Job summary

Cenero is seeking a Field Service Engineer II (Audio-Visual) to cover the New York City Metro area. The role involves diagnosing and repairing audiovisual, videoconferencing and IT systems, with independent work within guidelines and strong customer service focus.

Ideal candidates have 5–7 years of AV experience, a relevant degree or equivalent on‑the‑job experience, and certifications such as CTS, Biamp Tesira, QSC, Crestron, and Dante. Travel and hands-on service at client sites are required.

Qualifications

• Bachelor's degree or equivalent on-the-job experience.
• 5-7 years of AV experience in related field.
• Knowledge of AV gear: switchers, projectors, displays, mics, speakers.
• General TCP/IP networking, switches, routers, firewalls, AV over IP.
• Windows OS and office software proficiency.
• Strong detail orientation and organizational skills.
• Self-starter; capable of working independently or in a team.
• Good written, verbal and interpersonal communication.
• Valid driver's license with clean 3-year record.

Responsibilities

• Provide technical support for audiovisual, videoconferencing, and IT systems.
• Diagnose and repair AV, VC, and IT system problems.
• Travel to up to 2 client sites per day (8am-12pm, 1pm-5pm).
• Configure and program equipment for diverse applications.
• Interface with manufacturers to resolve issues.
• Document activities and maintain accurate time records.
• Deliver training and guidance to clients and staff.
• Represent Cenero professionally with senior-level clients.

Education

Bachelor's degree (B. S.)

5-7 years AV experience

Tools

CTS General Certification

Biamp Tesira Certification

QSC Level 1 Certification

Crestron Core Track Certified

Crestron Tech Track Certified

Dante Level 1 Certification

Crestron Flex & Digital Signage

Job description

Cenero is seeking a Field Service Engineer II (Audio-Visual) to cover the New York City Metro area. The role involves diagnosing and repairing audiovisual, videoconferencing and IT systems, with independent work within guidelines and strong customer service focus.

Ideal candidates have 5–7 years of AV experience, a relevant degree or equivalent on‑the‑job experience, and certifications such as CTS, Biamp Tesira, QSC, Crestron, and Dante. Travel and hands-on service at client sites are required.