Field Service Technician

OSI Systems, Inc.; New York (NY); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Rapiscan Systems, an OSI Systems Company, seeks a Field Service Technician based in New York City, NY. You will perform service and maintenance on Rapiscan systems, handle emergency and contract work, and train customers as needed.

This intermediate role requires advanced troubleshooting, the ability to work independently, and willingness to travel for training and repair. Shift work is required, and on-call duties are expected.

Qualifications

• Minimum 5 years (or equivalent) of supporting complex capital equipment in a service capacity.
• BS in Electronic Technology or Engineering; technical degree or equivalent experience accepted.
• Strong knowledge of analog, digital, and mechanical systems.
• Networking hardware/software knowledge and application skills.
• Ability to manage both technical and administrative functions.
• MS Office and ERP (D365) familiarity enhances performance.

Responsibilities

• Perform service and maintenance for Rapiscan systems as requested by Field Service Managers.
• Follow Field Service contract requirements for response time and reporting.
• Communicate with customers during system visits to ensure plan adherence and customer satisfaction.
• Maintain and carry Field Service Tool Set and travel as required.
• Provide timely D365 labor, expense, and material reporting.
• Lead and coordinate on-site activities and ensure safe operations.

Skills

Field service experience

Troubleshooting

Mechanical aptitude

Electrical knowledge

Strong communication

Multilingual

Education

BS in Electronic Technology or Engineering

Tools

D365 ERP

Microsoft Office

Mobile devices

Job description

Overview

Rapiscan Systems, an OSI Systems Company is seeking a Field Service Technician, based out of New York City, NY.

Rapiscan empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

A Field Service Technician with Rapiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FST's & peers with troubleshooting and diagnostic skills. It is not uncommon to incur work days in excess of 8 hours, and shift work is required in this position. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. All FST's will be expected to assist in the field training of new FST's.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist other FST’s or peers when needed or requested.
• Complete timely D365 reporting of labor, expense, and materials to support relevant service contract requirements and Rapiscan policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via D365 reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Shift work mandatory.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Travel Requirements:

• Perform periodic travel (as needed) both international and domestic for training and repair on Rapiscan equipment.

Qualifications

• Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity. previous X-Ray experience a plus, prior Field Service experience preferred.
• BS. (or equivalent combination of education and experience) in Electronic Technology or Engineering with Mechanical Engineering experience
• Technical degree or, demonstrable mechanical ability and knowledge, (previous experience may be substituted for the Technical Degree).
• Strong knowledge / skills of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge and application skills a must.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of D365 workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions based upon Rapiscan guidelines.
• Must be able to obtain and maintain a Secure Worker Access ID (SWAC).
• Perform periodic travel (as needed) both international and domestic for training and repair on Rapiscan.

Please review our benefits here: Life at OSI

Pay may range from $28.00 - $30.00 hourly

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer – Disability and Veteran Know Your Rights

Poster Link:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.