Field Service Engineer I (Customer Service Engineer)

NPAworldwide; Boise (ID); On-site; USD 50,000 - 80,000; Full time

Job summary

NPAworldwide is seeking a Field Service Technician to install and support ALD tool equipment at customer sites across the US. You will perform basic service, maintenance, and upgrades, diagnose hardware issues, and coordinate with engineering for complex problems.

You will also provide on-site training, create service logs, and maintain safety and quality standards while traveling as required. A bachelor's degree and electronics/mechanical basics are expected.

Qualifications

• Bachelor's degree required.
• Basic knowledge of electronics and mechanical systems.
• Excellent communication and customer service skills.
• Solution-oriented mindset in a fast-paced environment.
• Customer-focused mentality with a positive demeanor.
• Willingness to travel to customer sites (domestic and international).
• No travel restrictions domestically or internationally.

Responsibilities

• Install and set up equipment at customers' sites.
• Perform basic service activities and preventative maintenance per procedures.
• Troubleshoot and repair hardware issues; perform root cause analysis.

Skills

Electronics basics

Mechanical systems

Customer service

Communication

Travel readiness

Education

Bachelor's degree

Job description

Job Description

• AtomicLayerDeposition(ALD)tool(equivalent)EquipmentInstallation&Maintenance:
• Performbasicserviceactivities.
• Installandsetupequipmentatcustomersites.
• Conductsystemupgradesandmodificationsasneeded.
• Conductroutinepreventivemaintenancefollowingestablishedprocedures.
• Complywithallsafetyprocedures.
• Troubleshooting&Repair:
  • Assistsotherengineersintroubleshootingfabissues.
  • Beabletodiagnoseandresolvehardwareissuesinsemiconductorequipment.
  • Beabletoperformrootcauseanalysisandimplementcorrectiveactions.
  • Escalatecomplextechnicalproblemstoengineeringteamswhennecessary.
• CustomerSupport&Training:
  • Undergoon-the-jobtraining(OJT)forprimaryproductsandplatforms.
  • Beabletoprovidetechnicalassistanceandguidancetocustomersonequipmentoperation.
  • Beabletotraincustomerpersonnelonpropermaintenanceandtroubleshootingprocedures.
  • Actasaliaisonbetweencustomersandinternaltechnicalteams.
• Documentation&Reporting:
  • Maintainservicelogs,reports,anddocumentationforallcustomerinteractions.
  • Providefeedbacktoengineeringandrelevantteamsonrecurringissues.
  • Ensurecompliancewithsafetyandqualitystandards.
• Collaboration&ContinuousImprovement:
  • Workcloselywithfieldservice,engineering,salesandotherteams.
  • Stayupdatedonthelatestadvancementsinsemiconductormanufacturingtechnology.
  • Participateincontinuousimprovementinitiativestoenhanceserviceefficiency.
  • Maintainaharmoniousworkenvironmentandavoidcreatingdiscord.
• WORKETHIC
  • Bringapositiveattitudetoworkatalltimes(avoiddisplaying negativeattitudes,especiallywheninteractingwithcustomers)
  • Maintainprofessionalismandawillingnesstocontinuelearningabouttheequipment.
  • Bepunctualforassignedtasksandtakeresponsibilityfortheequipmentinchargeof.
  • Beaccountablefortheequipmentunderyourresponsibility.

Qualifications

• Bachelorsdegreeinregardlessofmajor,noworkingexperienceisrequired.
• Basicknowledgeofelectronicsandmechanicalsystems.
• Excellentcommunicationandcustomerserviceskills.
• Asolution-orientedmindsetinafast-pacedenvironment.
• Acustomer-focusedmentalitywithaconsistentlypositivedemeanor.
• Willingnesstotraveltocustomersites,whenneeded(domesticandinternational).
• Notravelrestrictionsdomesticallyorinternationally.

Why Is This a Great Opportunity

InitialComprehensiveTraininginSouthKoreafortechnicalproficiencyRequired. (Approx. 4 weeks - Company-Sponsored travel and accommodations provided)

• CandidatesmustbefullyauthorizedtoworkintheUS.VisasponsorshipisNOTavailableforthisrole.
• RelocationpackageisNOTavailableforthisrole.
• Musthavereliabletransportationforcommutingtothecustomersiteandcompanylocationsasneeded.

Salary

Salary Type : Annual Salary

Salary Min : N/A 50000

Salary Max : N/A 80000

Currency Type : N/A