Field Service/Start-Up Engineer

Radiant Systems Inc; Phoenix (AZ); On-site; USD 50,000 - 75,000; Full time

Job summary

Radiant Systems Inc is seeking a Field Service / Start-Up Engineer I to provide on-site service, installation, troubleshooting, maintenance, and repair support for semiconductor processing equipment. The ideal candidate will have strong mechanical aptitude and excellent customer service abilities.

The role involves diagnosing problems, performing upgrades and installations, and training customer technicians while maintaining safety and documentation at customer sites.

Qualifications

• Associate degree in Electronics, Engineering, Technology or related field.
• Bachelor's degree in Engineering or Technology preferred.
• Entry-level candidates (0+ years) with relevant education encouraged to apply.
• Experience with maintenance, repair, installation, or troubleshooting of semiconductor capital equipment preferred.
• Strong mechanical aptitude and manual dexterity.
• Ability to use hand tools and appropriate technical equipment.
• Strong problem-solving and troubleshooting skills.
• Excellent customer-facing and communication skills.
• Ability to understand and follow technical procedures, maintenance requirements, and safety protocols.

Responsibilities

• Provide on-site service, start-up, maintenance, troubleshooting, and repair of semiconductor equipment.
• Diagnose equipment problems and take corrective action to minimize downtime.
• Install and replace equipment parts and components.
• Perform equipment upgrades, modifications, and installations as required.
• Respond to emergency service calls when needed.
• Maintain accurate service records, reports, and documentation.
• Coordinate with customers, peers, and supervisors to minimize equipment downtime.
• Train and instruct customer technicians on equipment operation and maintenance.
• Maintain knowledge of equipment and tools through training, manuals, and factory publications.
• Maintain and secure company property, including tools, vehicles, and equipment.
• Follow all site safety, security, and conduct requirements.

Skills

Mechanical aptitude

Troubleshooting

Customer-facing communication

Hand tools use

Education

Associate degree in Electronics, Engineering, Technology

Bachelor's degree in Engineering or Technology (preferred)

Job description

We are seeking a Field Service / Start-Up Engineer I to provide on-site service, installation, troubleshooting, maintenance, and repair support for semiconductor processing equipment. The ideal candidate will have strong mechanical aptitude, hands-on troubleshooting skills, and excellent customer service abilities.

Key Responsibilities

• Perform on-site service, start-up, maintenance, troubleshooting, and repair of semiconductor processing equipment.
• Diagnose equipment problems and take corrective action to minimize downtime.
• Install and replace equipment parts and components.
• Perform equipment upgrades, modifications, and installations as required.
• Respond to emergency service calls when needed.
• Maintain accurate service records, reports, and documentation.
• Coordinate with customers, peers, and supervisors to minimize equipment downtime.
• Train and instruct customer technicians on equipment operation and maintenance.
• Maintain knowledge of equipment and tools through training, technical manuals, factory publications, and other resources.
• Maintain and secure company property, including tools, vehicles, and equipment.
• Follow all company and customer site safety, security, and conduct requirements.

Required Qualifications

• Associate degree in Electronics, Engineering, Technology, or a related field.
• Bachelor's degree in Engineering or Technology is preferred.
• Entry-level candidates (0+ years) with relevant education and hands-on technical skills are encouraged to apply.
• Experience with maintenance, repair, installation, or troubleshooting of semiconductor capital equipment is preferred.
• Strong mechanical aptitude and manual dexterity.
• Ability to use hand tools and appropriate technical equipment.
• Strong problem-solving and troubleshooting skills.
• Excellent customer-facing and communication skills.
• Ability to understand and follow technical procedures, maintenance requirements, and safety protocols.

Physical & Work Environment

• Work may be performed in cleanroom environments, confined areas, awkward positions, and elevated locations.
• Ability to lift and carry objects weighing up to 50 lbs.
• May require frequent bending, stooping, crawling, climbing, and standing/walking for extended periods.
• Ability to walk 10,000+ steps per shift and navigate multiple flights of stairs during extended shifts.
• Ability to work around chemicals, electrical currents/high voltage, moving mechanical components, radiation, and other potentially hazardous conditions while following appropriate safety procedures.
• PPE may be required, including safety glasses, safety shoes, bump caps, and cleanroom garments.
• Requires appropriate vision abilities, including close, color, peripheral, and depth perception.

Travel

• Occasional travel may be required to factory locations, training facilities, and customer sites.
• Occasional overnight travel may be required.

Ideal Candidate

The ideal candidate is a hands-on, mechanically inclined entry-level engineer/technician who is comfortable troubleshooting equipment, working in cleanroom and confined environments, interacting directly with customers, and following strict safety procedures.