Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Austin (TX); Remote; Full time

Job summary

ZipRecruiter is seeking a Field Service Engineer to support customers nationwide, requiring expertise in semiconductor high vacuum equipment. The role involves installation, technical assistance, and troubleshooting at various sites, with travel to Japan for training expected. Strong focus on customer satisfaction and mentorship is key.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience with semiconductor industry equipment preferred.
• Willingness to travel to Japan for training.
• Ability to mentor less-experienced engineers.

Responsibilities

• Perform hands-on field service duties at customer sites.
• Complete documentation including timesheets and field service reports.
• Mentor and train less-experienced field service engineers.

Skills

Technical assistance

Troubleshooting

Customer service

Electronic systems

Mechanical systems

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. The role also involves providing a wide range of technical assistance to customers and employees to ensure the successful completion of work and customer satisfaction. Additionally, the engineer is responsible for ensuring that business operations align with the Company goals.

What you'll do

• Perform hands-on field service duties at customer sites, including on-site installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and troubleshooting of electronic and mechanical systems. Provide operational, maintenance, and training support to customers and colleagues.
• Recommend equipment modifications or process improvements to enhance operation and performance.
• Complete all necessary documentation promptly, including timesheets, expense reports, and field service reports, adhering to company policies and instructions.
• Maintain and improve technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, and software systems. Participate in continuing education as required.
• Mentor and train less-experienced field service engineers.
• Handle customer service issues to ensure high customer satisfaction and maintain a positive reputation for the company and equipment.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations. We promote diversity, inclusion, and employee development through various programs, including wellness initiatives and community sponsorships.

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