Field Service Engineer - Grinding Machines

toyoda; Arlington Heights (IL); Remote; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Bonus program

Career growth

Job summary

JTEKT Machinery Team is seeking a Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer sites across the Americas. The role requires hands-on experience with OD/ID and cylindrical grinding equipment and delivering timely on-site and remote support.

Responsibilities include installation, troubleshooting, and maintenance; in-field training; and occasional trade show participation.

Qualifications

• Bachelor’s degree in Electrical, Mechanical, Industrial Engineering, or related field, or equivalent experience.
• 5+ years’ machine tool maintenance/technology experience (electrical and mechanical).
• 5+ years’ remote technical support in the machine tool industry.
• 5+ years’ installation/maintenance of machining centers, including CNC geometry checks and adjustments.

Responsibilities

• Install CNC machine tool systems and all accessories at customer sites.
• Troubleshoot and identify causes of mechanical, hydraulic, pneumatic, or application issues.
• Coordinate resolutions and suggest repairs or replacements for CNC tools.
• Provide on-site and remote support to customers, distributors, and colleagues.
• Manage projects and deliver training as needed.
• Assist with trade shows and service support as required.
• Travel 100%, including overnight and occasional weekend trips.
• Perform other related duties as assigned.

Education

Bachelor’s degree in Electrical, Mechanical, Industrial Engineering or related field

5+ years’ machine tool maintenance/technology experience (electrical and mechanical)

5+ years’ remote technical support in machine tool industry

5+ years’ installation/maintenance of machining centers including CNC geometry checks and adjustments

Tools

Microsoft Office

OSHA-10 Certification

Job description

The Field Service Engineer provides expert installation, troubleshooting, repair, and maintenance support to ensure reliable machine performance and high customer satisfaction.

Looking for candidates with experience installing and servicing OD/ID and/or cylindrical grinding machines.

Key Responsibilities

• Install CNC machine tool systems and all accessories at customer sites
• Troubleshoot and identify causes of mechanical, hydraulic, pneumatic, or application issues
• Coordinate resolutions and suggest repairs or replacements for CNC tools
• Provide on-site and remote support to customers, distributors, and colleagues
• Manage projects and deliver training as needed
• Assist with trade shows and service support as required
• Travel 100%, including overnight and occasional weekend trips
• Perform other related duties as assigned

Minimum Qualifications

• Bachelor’s degree in Electrical, Mechanical, Industrial Engineering, or related field, or equivalent experience
• 5+ years’ machine tool maintenance/technology experience (electrical and mechanical)
• 5+ years’ remote technical support in the machine tool industry
• 5+ years’ installation/maintenance of machining centers, including CNC geometry checks and adjustments

Preferred Qualifications

• Knowledge of PLC programming/troubleshooting, control systems, FANUC Controls, and power circuits
• Experience with Microsoft suite of products (Word, Excel, PowerPoint, etc.)
• OSHA-10 Certification in General Industry or Construction

Why Join the JTEKT Machinery Team

• Excellent benefits, including BCBSIL health insurance with low premiums and deductibles
• Company-paid Short- and Long-Term Disability and Basic Life & AD&D
• Bi-annual bonus opportunity
• Safe Harbor 401(k) match
• 10 paid holidays + 15 days of PTO to start (with more earned over time)
• Company culture focused on connection: annual sporting events, family events, holiday celebrations, and regular company updates with lunch
• Growth-focused environment with training and advancement opportunities
• Starting pay: $29 / hr., with offers based on experience, education, and qualifications