Field Service Technician - Industrial Machinery & Forklifts

Forklifts Group; Oakland (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

$2,000 sign-on bonus

Referral bonus opportunities

Competitive salary with monthly bonus

Medical, dental, vision, 401(k) with 


3 weeks PTO + 10 holidays

Tool loan program

Company provided van, fuel card, and L

Uniforms provided and PPE

Ongoing training and advancement

Job summary

Forklifts Group is seeking a Field Service Mechanic to troubleshoot, repair, and maintain industrial vehicles in customer sites across the region. You will diagnose breakdowns, perform on-site repairs, and complete preventive maintenance while providing excellent customer service and managing field documentation.

The role requires 2+ years in a service tech role, hydraulics experience, a valid license, and the ability to work independently.

Qualifications

• High School Diploma or equivalent. Vocational or technical certification preferred.
• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Adhere to company’s core values.
• We are a drug free workplace. All positions require pre-employment screening.

Responsibilities

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Skills

Communication skills

Attention to detail

Organizational skills

Time management

Customer service

Independent worker

Education

High School Diploma or equivalent

Technical certification preferred

Job description

Forklifts Group is seeking a Field Service Mechanic to troubleshoot, repair, and maintain industrial vehicles in customer sites across the region. You will diagnose breakdowns, perform on-site repairs, and complete preventive maintenance while providing excellent customer service and managing field documentation.

The role requires 2+ years in a service tech role, hydraulics experience, a valid license, and the ability to work independently.