Field Service Engineer - EV RVs, Travel & Growth

Climactic; Broomfield (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

401k

Flexible Paid Time Off

13 Company Holidays

12 weeks paid parental leave

LightTrip stipend

Job summary

Lightship seeks a Field Service Engineer to be the primary technical resource for our all-electric RV fleet. You will diagnose complex issues, travel to customer sites across the US, and help build service procedures and remote diagnostics.

You will collaborate with engineering and manufacturing to implement improvements, document solutions, and grow a scalable service network, while delivering outstanding customer support.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering or related field or equivalent practical experience.
• 3+ years of experience in a technical role, preferably with electric vehicles, RVs, or complex electromechanical systems.
• Hands-on experience with electromechanical test equipment and tools.
• Excellent problem solving skills with the ability to troubleshoot complex, multidisciplinary issues with little or no oversight.
• Strong communication and documentation skills with the ability to explain technical concepts and issues to a wide audience from engineering leaders to customers and non-technical staff.
• Willingness and ability to travel extensively (up to 70-80%) for the first 6-12 months, with ongoing travel requirements thereafter.

Responsibilities

• Serve as the primary technical support resource for our customer fleet, diagnosing and resolving complex issues with our all-electric RV systems
• Travel to provide on-site customer support across various US locations
• Develop and document service procedures, troubleshooting guides, and repair protocols for electric drivetrain, battery systems, and RV components
• Collaborate with engineering and manufacturing teams to identify and implement product improvements based on field experience
• Build and maintain relationships with customers, providing exceptional technical support and collecting valuable feedback to share within the organization
• Create a knowledge base of common issues and solutions to support scalable customer service
• Analyze service data to identify trends and recommend preventive measures
• Assist in establishing service center requirements and dealer service capabilities
• Contribute to the development of remote diagnostic tools and procedures

Skills

Problem solving

Communication

Travel readiness

Education

Bachelor's degree in Electrical/Mechanical Engineering or related

Tools

Electromechanical test equipment

ECU troubleshooting tools

CAN bus diagnostic tools

Firmware update tools

Job description

Lightship seeks a Field Service Engineer to be the primary technical resource for our all-electric RV fleet. You will diagnose complex issues, travel to customer sites across the US, and help build service procedures and remote diagnostics.

You will collaborate with engineering and manufacturing to implement improvements, document solutions, and grow a scalable service network, while delivering outstanding customer support.