EV Field Service Technician: Diagnose, Repair & Optimize Fleet

Orange EV; Ontario (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Orange EV is hiring a Field Service Technician to diagnose, repair, and support local EV fleets. You will use Remote Monitoring data to identify performance issues, perform field upgrades, and provide technical support for sales and operations.

The role requires regional travel, ability to lift heavy items, and strong documentation practices. A technical background and at least 1 year in automotive/electrical fields are preferred.

Qualifications

• High School Diploma; related technical degree preferred.
• 1 or more years’ experience in the automotive or electrical industries.
• Analytical approach to problem solving.
• Ability to routinely lift up to 50 lbs and occasionally up to 75-100 lbs.
• Travel as required for initial training and to ensure Service Team goals and customer needs are met.

Responsibilities

• Understand the complete vehicle at a systemic/component level to diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record-keeping system.
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver Operator and Maintenance training in addition to sales and business development support.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Skills

Analytical problem solving

Customer service

Communication skills

Electrical knowledge

Education

High School Diploma

Technical degree preferred

Tools

MS Office Suite (Excel, Word, TEAMS)

Remote Monitoring Systems

Job description

Orange EV is hiring a Field Service Technician to diagnose, repair, and support local EV fleets. You will use Remote Monitoring data to identify performance issues, perform field upgrades, and provide technical support for sales and operations.

The role requires regional travel, ability to lift heavy items, and strong documentation practices. A technical background and at least 1 year in automotive/electrical fields are preferred.