Field Service Engineer EU (m/w/d)

Rigaku Holdings Corporation; Germany (OH); On-site; USD 58,568 - 81,995; Full time

Benefits offered by this job

Competitive salary

Company car / car allowance

Discretionary bonus (10% of base salary)

Laptop, cell phone

Opportunities for continuous learning

Job summary

Rigaku Holdings Corporation is seeking a Field Service Engineer to join their EMEA service team. This role involves traveling to customer locations to install, service, and maintain Rigaku analytical equipment. Candidates should have a minimum of 3 years' experience in X-ray analysis equipment maintenance, excellent communication skills in English, and a willingness to travel extensively within Europe and beyond. The position offers a competitive salary and benefits including a company car and a discretionary bonus.

Qualifications

• Minimum of 3 years' experience in the maintenance of X-ray analysis and inspection equipment.
• No restrictions on travel within EMEA / CIS.
• Full clean driving license required.

Responsibilities

• Install, service, and maintain Rigaku equipment at customer locations.
• Troubleshoot and repair electronic and mechanical problems.
• Provide remote support and customer training on equipment.

Skills

Experience in the use and maintenance of X-ray analysis equipment

Ability to work in a clean room environment

Excellent communication skills in English

Willingness to travel extensively

Job description

About Rigaku

Since its inception in 1951 in Tokyo, Japan, Rigaku has been at the forefront of analytical and industrial instrumentation technology. Today, with over 2,000 employees in more than 60 countries and with hundreds of major innovations to its credit, the Rigaku group of companies is a world leader in the fields of general X-ray diffraction, thin film analysis, X-ray fluorescence spectrometry, small-angle X-ray scattering, protein and small molecule X-ray crystallography, Raman spectroscopy, X-ray optics, semiconductor metrology, X-ray sources, computed tomography, non‑destructive testing, and thermal analysis. We are looking for a Field Service Engineer (m/f/d) to strengthen our EMEA service team. Location: Germany, United Kingdom, France, Spain, Ireland (< 1 hour from an international airport)

Your qualifications

• Minimum of 3 years' experience in the use and maintenance of X-ray analysis and inspection equipment.
• Ability to work in a clean room environment.
• Experience in the maintenance and repair of electronic and mechanical systems.
• Excellent written and verbal communication skills in English and the language of the country of residence.
• Willingness to travel extensively and be away from home overnight (70% +).
• No restrictions on travel within EMEA / CIS (Japan and USA for training).
• Full clean driving license.
• Work permit in accordance with the applicable legal provisions of the country of residence.

Your Role

The position will involve the installation, maintenance and repair of Rigaku analytical equipment, cooling systems, computer systems and other related devices at customer locations.

Primary duties and responsibilities:

• Travel to customer locations within Europe and occasionally beyond to install, service, and maintain Rigaku equipment and associated devices.
• Troubleshoot and repair electronic and mechanical problems with customer equipment.
• Install, upgrade, and maintain system software.
• Troubleshoot issues both on-site and via remote communications.
• Provide customers with telephone assistance and remote online support.
• Conduct customer training on the alignment and use of their systems.
• Complete and submit service reports for all service work performed.
• Maintain and update customer profiles as changes occur to equipment.
• Diagnose and resolve mechanical, electrical, and software-related problems involved in product operation.
• Use schematics, wiring diagrams, and verbal and written instructions to install and assemble products.

What we offer

• Competitive salary depending on experience.
• Company car / car allowance
• Discretionary bonus (10% of base salary).
• Laptop, cell phone
• Opportunities for continuous learning and professional development
• A supportive and inclusive work environment with a focus on teamwork and innovation