Field Service Engineer: Equipment Installations & Support

Sidel; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Sidel is looking for a Field Service Engineer that performs installation, start-up, commissioning and test of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel's equipment installed at customer sites.

Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction, with responsibilities including

Qualifications

• Bachelor’s degree or technical degree in engineering.
• Fluent level of English is a must.
• Specialization in auto-mechanic or aseptic is a plus.
• Spanish, Italian and/or French is an advantage.
• Experience in the beverage/packaging industry is a plus.
• 2-3 years of experience in field activities.
• Technical subject matter expertise on Mechanical, Automation (B&R, siemens, Elau & AB) Electrical or Aseptic.
• Holding a valid driver’s license.

Responsibilities

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications.
• Properly handle, check and transfer equipment non-conformities.
• Prepare Job Progress Chart and technical reports in reference to carried-out activities.
• Ensure ultimate internal and external customer satisfaction.
• Perform activities in line with SOPs, coordination plan rules and customer rules.
• Report after sales opportunities detected on Customer sites.
• Technical activities, troubleshooting and reporting deliverables.
• Report to the Installation Site Manager for team site activities.

Skills

Fluent English

Travel readiness

Education

Bachelor’s degree or technical degree in engineering

Job description

Sidel is looking for a Field Service Engineer that performs installation, start-up, commissioning and test of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel's equipment installed at customer sites.

Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction, with responsibilities including