Field Services Engineer

Sidel; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Sidel is looking for a Field Service Engineer that performs installation, start-up, commissioning and test of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel's equipment installed at customer sites.

Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction, with responsibilities including

Qualifications

• Bachelor’s degree or technical degree in engineering.
• Fluent level of English is a must.
• Specialization in auto-mechanic or aseptic is a plus.
• Spanish, Italian and/or French is an advantage.
• Experience in the beverage/packaging industry is a plus.
• 2-3 years of experience in field activities.
• Technical subject matter expertise on Mechanical, Automation (B&R, siemens, Elau & AB) Electrical or Aseptic.
• Holding a valid driver’s license.

Responsibilities

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications.
• Properly handle, check and transfer equipment non-conformities.
• Prepare Job Progress Chart and technical reports in reference to carried-out activities.
• Ensure ultimate internal and external customer satisfaction.
• Perform activities in line with SOPs, coordination plan rules and customer rules.
• Report after sales opportunities detected on Customer sites.
• Technical activities, troubleshooting and reporting deliverables.
• Report to the Installation Site Manager for team site activities.

Skills

Fluent English

Travel readiness

Education

Bachelor’s degree or technical degree in engineering

Job description

Sidel is looking for a Field Service Engineer that performs Installation, start-up, commissioning and test of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel's equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction

.
Your Missio

• n: Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specificati


• onsProperly handle, check and transfer equipment non-conformit


• iesPrepare Job Progress Chart and technical reports in reference to carried-out activit


• iesEnsure ultimate internal and external customer satisfact


• ionPerform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer ru


• lesReport after sales opportunities detected on Customer s


• iteTechnical activities, troubleshooting and reporting deliverab


• lesReport to the Installation Site Manager for team site activit

Your Prof

• ile: Bachelor’s degree or technical degree in engineering (+2) and/or equivalent experi


• ence.Fluent level of English is a


• must.Specialization in auto-mechanic or aseptic is a


• plus.Spanish, Italian and/or French is an advan


• tage.Experience in the beverage/packaging industry is a


• plus.2-3 years of experience in field activi


• ties.Technical subject matter expertise on Mechanical, Automation (B&R, siemens, Elau & AB) Electrical or Ase


• ptic.Holding a valid driver’s lic


• ense.Availability to travel up to 90 % (Including International Locati

ons).
Without being limited to those activities, the Field Service Engineer mu

• st be: Having the ability to lift, carry, push, and pull up to 50 pounds on a frequent basis, at a pace consistent with other employees performing simila


• r work. Having the capability to stand, walk, bend, kneel, crouch, and climb ladders for extended periods of time, at a pace consistent with the position’s d


• emands. Having the ability to work comfortably in confined spaces, on rooftops, and at heights, while using appropriate fall protection and safety equ


• ipment. Having manual dexterity and hand-eye coordination necessary for operating tools, handling parts, and working with delicate comp


• onents. Having the ability to work in varied environmental conditions, including exposure to noise, dust, heat, an


• d cold. Having the ability to drive and travel long distances, including occasional assignments with short


• notice. Having the ability to wear and utilize required personal protective equipment (PPE), including but not limited to safety glasses, gloves, hard hats, and respi


• rators. Having the ability to perform duties under time constraints and in high-pressure situ