Field Service Engineer (Electron Microscopy)

Thermo Fisher Scientific; Illinois; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you will be at the forefront of technology and customer service. This role involves providing essential technical support for cutting-edge electron microscopy equipment, ensuring customer satisfaction while developing your skills in a dynamic environment. You will be responsible for on-site installations and repairs, troubleshooting, and building strong relationships with clients. With a commitment to innovation and excellence, this position offers a unique opportunity to contribute to groundbreaking discoveries in the field of microscopy. If you are passionate about technology and eager to make an impact, this is the perfect role for you.

Benefits

National medical and dental plans

National vision plan

Employee assistance programs

Tuition reimbursement

Paid time off (PTO)

Paid parental leave

Accident and life insurance

Short- and long-term disability

401(k) retirement savings plan

Employees’ Stock Purchase Plan

Qualifications

• Minimum of 2+ years of experience in a related field.
• Bachelor’s degree or higher in mechatronics or electronics/engineering.

Responsibilities

• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes.
• Ensure customer needs are met as the primary regional field service engineer.
• Provide training and mentorship to customers and new field service engineers.

Skills

Analytical troubleshooting

Problem-solving

Knowledge of electron microscopes

Interest in technology and IT trends

Education

Bachelor’s degree in mechatronics

Bachelor’s degree in electronics/engineering

Job description

Join to apply for the Field Service Engineer (Electron Microscopy) role at Thermo Fisher Scientific

Opportunities:

We have multiple opportunities to join our Field Service Engineering team at different levels within the upper 48 states: Field Service Engineer II, III, and Senior. Qualifications for each level will be dependent on education and years of experience. We will be hiring candidates throughout the year in different regions.

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance

How You Will Make an Impact:
Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Company Overview:
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD
designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Key Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer.
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel.
• Develop positive working relationships with customers and company personnel.
• Submit detailed field service reports.
• Provide training and mentorship to customers and new field service engineers.
• Offer feedback to product quality and sales teams and update system documentation.
• Act as a subject matter expert and resource for training.

Education: Minimum is a bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent experience.

Experience: Minimum of 2+ years of experience in a related field.

Knowledge, Skills, Abilities:

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.
• Driver’s License required.
• Travel up to 75%

Physical Requirements: Excellent hand-eye coordination and manual dexterity.

Salary and Benefits: Competitive salary and comprehensive benefits package

Compensation And Benefits
The hourly pay range estimated for this position Engineer II, Field Service based in Tennessee is $28.85–$43.27.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Training, Consulting, and Customer Service
• Industries: Pharmaceutical Manufacturing and Biotechnology Research

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