CNC Field Service Engineer

gpac; Springfield (IL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Engineer to provide exceptional support for CNC cutting tools. This role involves traveling extensively, offering on-site and remote assistance to clients while maintaining strong customer relationships. With a focus on technical documentation and product training, you'll play a crucial role in ensuring the successful operation of advanced CNC machinery. Enjoy a supportive work environment with all travel expenses covered and opportunities for overtime. If you have a passion for technology and customer service, this is the perfect opportunity for you.

Benefits

Travel expense coverage

Overtime opportunities

Reimbursement for personal vehicle use

Paid during travel

Weekend stay compensation

Qualifications

• Experience in troubleshooting and maintenance of CNC machine tools is preferred.
• Ability to read mechanical drawings and electrical schematics is essential.

Responsibilities

• Provide on-site and telephone support for CNC machine tools maintenance.
• Create and update technical documentation for product lines.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Technical documentation

CNC machine programming

Education

Associate or bachelor's degree in a technical field

Trade school certifications

Tools

CNC machines

Siemens controls

Heidenhain

Fanuc robotics

Job description

About the Company:

A leading manufacturer of precision CNC cutting tools is seeking a traveling Field Service Engineer to work remotely.

For over 40 years, this company has been a world-renowned producer of cutting machine tools, including top-of-the-line CNC machines and 5-axis systems. With national and international operations, they offer a stable and durable work environment, even during economic downturns.

The Job:

• Provide on-site and telephone support for customers regarding maintenance, repair, and installation of CNC machine tools.

• Create and update technical documentation.

• Assist in product development by training end customers' Service Engineers on the installation and maintenance of new product lines.

• Establish and maintain excellent communication and customer service relationships with clients. (Support from an in-house tech team ensures you have backup when needed.)

Details:

• Field Service Engineers are paid hourly with opportunities for overtime, including travel time.

• Expect to travel 75% of the time or more, so proximity to an airport is beneficial. Weekly travel is required.

• All travel expenses are covered, and you're paid during travel. Weekend stays are compensated if it makes sense to stay over.

• Use of personal vehicles is reimbursed. The company ensures excellent care and support for its team.

Credentials Desired:

• Associate or bachelor's degree in a technical field, trade school certifications, or equivalent.

• Experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools is preferred. Knowledge of metalworking, installation, repairs, and programming/operating CNC machines with 3, 5, or 7 axes is advantageous.

• Experience with robotics (Fanuc, Mitsubishi, Haas, Mori Seiki, etc.), Siemens controls, or Heidenhain is a plus.

• Ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted.

If you would like to learn more about Manufacturing opportunities, contact Brad Sells with gpac. Resumes can be confidentially sent to [e-mail].