Field Service Technician

ABB Ventures; Chicago (IL); Remote; USD 55,000 - 103,000; Full time

Job summary

Join a leading company as a Field Service Technician, where you will execute service work, enhance customer satisfaction, and improve operations. This remote role requires strong communication skills and a commitment to quality service in the Electrification Smart Power division. With a focus on customer retention and technical expertise, you'll play a vital role in delivering energy distribution solutions. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• 5 years of professional experience required.
• Experience in servicing critical power equipment preferred.
• Willingness to travel 75%.

Responsibilities

• Execute service work as per customer orders and expectations.
• Identify technical issues and conduct analysis remotely or on-site.
• Prepare material lists and ensure availability for service activities.

Skills

Communication

Project Management

Customer Service

Education

High School Diploma

Bachelor’s Degree

Associate’s Degree

Tools

Microsoft Office

MS Project

Excel

Job description

Join to apply for the Field Service Technician role at ABB Ventures

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Join to apply for the Field Service Technician role at ABB Ventures

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade 15.

This position reports to the Service Team Leader.

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations. The work model for the role is: Remote. This role contributes to the Electrification Smart Power division in Chicago, IL, and you will be mainly accountable for:

• Working with the customer (on-site) to identify opportunities to improve operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and conducting analysis remotely or on-site for service categories and products for which you are certified.
• Preparing material lists needed for service activities and ensuring availability and quality of all materials, parts, and equipment.
• Acting as trainer when needed for field service associates and customers.

Qualifications For The Role

• High School Diploma and 5 years of professional experience.
• Bachelor’s degree or Associate’s Degree preferred. Experience in servicing critical power equipment.
• Advanced ability to interact and communicate (written and verbal) across organizational levels.
• Proficiency in Microsoft Office products.
• Moderate ability to self-manage projects using MS Project or Excel.
• Ability to write test plans and detailed reports.
• Willingness to travel 75% (occasional nights and weekends).
• Work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. We also support the world’s largest data centers with energy-efficient UPS solutions and provide a scalable platform to help organizations save energy and reduce CO2 emissions. We value diversity and encourage you to apply today to join ABB. Visit www.abb.com to learn more about our impact worldwide.

We look forward to your application. For more about ABB, visit our website. We are an Equal Employment Opportunity and Affirmative Action Employer, promoting diversity in the workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For more information on your EEO rights, visit https://www.eeoc.gov/... and https://www.dol.gov/... . Applicants may request to review the Affirmative Action Plan by contacting an ABB HR Representative at 1-888-694-7762. Reasonable accommodations are available for applicants with disabilities upon request.

While base salary varies based on qualifications and experience, this position pays between $55,400 and $102,600 annually. For more, visit myBenefitsABB.com.